Box Office Manager Concessions & Merchandise, The Startup Musical- Immediate Replacement

DESCRIPTION

The Startup is a brand new musical exploring our relationship to tech. We are having our premiere this April at The Flea Theater in Tribeca and we are seek an immediate replacement for our Box Office Manager Concessions & Merchandise Role.

This person will run our box office for all performances before the show. At intermission, they will run our Concessions/Merch stand, assisting patrons with snacks, drinks, and merchandise for the show. The Box Office Manager must be available for ALL dress rehearsals, previews, and performances, which include:

Tuesday March 31, 6pm (report time)

Wednesday April 1, 6pm (preview)

Thursday April 2, 6pm (preview)

Friday April 3, 6pm (preview)

Wednesday April 8, 5pm (opening night!)

Thursday April 8, 6pm

Friday April 10, 6pm

Saturday April 11, 1pm AND 6pm (two shows)

Sunday April 12, 1pm (talkback to follow)

Wednesday April 15, 6pm

Thursday April 16, 6pm

Friday April 17, 6pm

Saturday April 18, 1pm AND 6pm (two shows)

Sunday April 19, 1pm (closing)

Responsibilities Include:

· Oversee all ticketing operations for the workshop production, including setup, sales, tracking, and reporting.

· Manage the online ticketing platform (e.g., Ludus), ensuring accurate event information, pricing, seating (if applicable), discount codes, and performance schedules.

· Coordinate the release of tickets, comp lists, and promotional ticket blocks in alignment with Producer instructions.

· Monitor ticket sales and provide regular updates and sales reports to the Producer and Marketing team.

· Respond to ticketing inquiries via email, including exchanges, troubleshooting, or general audience questions.

· Prepare and manage front-of-house materials such as will-call lists, ticketing sheets, box office signage, and audience check-in tools.

· Ensure a smooth and welcoming check-in experience at each performance, including scanning or verifying tickets and resolving any ticketing issues on site.

· Coordinate closely with the House Manager regarding audience flow, late seating policies, and overall performance-night procedures.

· Maintain accurate financial records related to ticket sales and reconcile totals with the Producer at the end of the run.

· Protect the privacy and security of patron information in accordance with production policies.

· Uphold professionalism, punctuality, accuracy, and excellent customer service throughout all interactions with patrons, vendors, and production staff.

· Managing merchandise and concessions sales during performances.

· Overseeing inventory tracking, restocking coordination, and post-performance reconciliation.

· Handling cash, credit, and digital payments and reconciling sales with production records.

· Supervising and coordinating any staff or volunteers assigned to merchandise and concessions.

· Ensuring compliance with venue policies and applicable regulations.

· Providing sales reports and operational updates to Production as required.

· Assist with setup and breakdown of the opening night reception on Wednesday April 8.

· Adhere to the developmental nature of the workshop and remain flexible to adjustments in performance operations as needed.

· Communicate respectfully and professionally with all members of the company and adhere to Equity Showcase Code standards.

· Assist in maintaining a safe, inclusive, and collaborative working environment, supporting both audience and company needs with professionalism and care.

This is a great opportunity for an emerging theater artist/administrator passionate about working on new works in development. As this is workshop production, we are working with a very tight budget. A modest stipend of $300 will be provided for this role.

About The Startup: The Startup is a sharp, satirical new musical about the price we pay for digital fame. Set in the cutthroat world of Big Tech, it follows Chip Cooper and his idealistic team as they try to build a more ethical social media platform, just as their company teeters on the edge of collapse. With biting humor and bold heart, The Startup dives into our tangled relationship with technology, tackling everything from social media use and data privacy to influencer culture and the rise of AI. It’s a timely story about ambition, integrity, and what we're willing to sacrifice in the pursuit of success.

Interested applicants can submit their resume and portfolio to [email protected]. Please write in the subject line “BOX OFFICE MANAGER SUBMISSION.” As we are looking to onboard this role ASAP, priority will be given to early applicants. Please only apply if you are available for ALL dates listed above. We look forward to hearing from you soon!

DURATION

Mar 31, 2026 - Apr 19, 2026