Clinical Administrative Assistant

The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering "Hope Through Access” to cutting edge trials throughout the United States and Europe.

We are hiring a Clinical Administrative Assistant to facilitate the efficient operation of the assigned department by performing a variety of clerical and administrative tasks.

Work Schedule: 8:00am-5:00pm M-F

Location: 800 Foremost Dr SE, Grand Rapids, Michigan

Essential Responsibilities

• Answer and transfer phone calls, screening when necessary.
• Welcome and direct visitors and clients.
• Maintain filing systems as assigned.
• Retrieve information as requested from records, email, minutes, and other related documents; prepare written summaries of data when needed.
• Respond to and resolve administrative inquiries and questions.
• Coordinate and schedule travel, meetings, and appointments for managers or supervisors.
• Prepare agendas and schedules for meetings.
• Record and distribute minutes or other records for meetings.
• Maintain office supplies and coordinate maintenance of office equipment.
• Maintain a system for recording expenses and the use of petty cash.
  
  

Education & Experience

• High school diploma/GED required.
• At least three years of experience in an administrative role.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
  
  

Preferred Education And Experience

• Associate’s degree.
• Experience working in a CRO, clinical trial, life sciences, or healthcare environment.
  
  

Best-in-Class Benefits and Perks

Benefits

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverage and optional insurance options
• Company p‑aid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’re committed to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START, you’ll join a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.
  
  

More About START

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. START represents the world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – one of the most effective cancer drugs in medical history.

Learn more at STARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.