IDI Policy Administration Analyst

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This role provides operational support across New Business and Inforce teams and Billing, serving as a subject matter expert for audits, projects, and system testing. The position is responsible for developing and establishing standardized work practices and supporting departmental initiatives. The role may also perform production tasks to support business growth and retention. The ability to solve complex escalations and improve processes is essential.

Key Responsibilities

• Perform team audits, system testing, and project work to support operational excellence.
• Act as a subject matter expert, addressing escalations and providing technical expertise.
• Develop process documentation, create process best practices, and support departmental testing.
• Provide mentoring and leadership to colleagues.
  
  

Skills And Background You’ll Need

• Knowledge of disability insurance and/or life insurance products preferred
• Associate degree or equivalent combination of education and relevant experience (Bachelor’s preferred).
• 2–3 years of insurance contracts experience (supporting, maintaining, administering).
• Strong skills in process documentation, compliance, and use of Visio or process mapping tools.
• Experience with auditing and creating training/process documentation.
• Proficiency with Microsoft Suite, including Copilot and SharePoint.
• Excellent oral and written communication skills, with strong presentation abilities.
• Demonstrated leadership, project management, and mentoring experience.
  
  

Key Behaviors of a Successful Candidate

• Adaptability: Sees possibilities in changing circumstances, adjusts quickly to shifting priorities.
• Collaboration: Builds strong relationships across teams, shares expertise, and supports colleagues.
• Problem-Solving: Analyzes complex data and develops effective solutions to improve processes.
• Leadership: Models expected behaviors, mentors others, and drives team success.
• Communication: Clearly conveys information and ideas, both verbally and in writing.
  
  

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
  
  

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.
  
  

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

$64,250.00 - $94,000.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.