Accounts Receivable Clerk

We’re seeking an organized and detail-driven Accounts Receivable Clerk to support daily billing, reconciliations, account management, and financial tracking processes. This role is ideal for someone who enjoys structure, accuracy, and problem-solving while working in a fast-paced hospitality environment.

From reconciling ledgers and processing commissions to researching chargebacks and supporting multiple hotel departments, this position plays a key role in maintaining the financial health and operational efficiency of the property.

And while you’ll be helping support the business behind the scenes, the real perk is the lifestyle that comes with it.

Why You’ll Love Your New Lifestyle

We offer a benefits package designed to ensure you feel as taken care of as the guests you’re supporting.

• Complimentary Access to our Spa & Gym Facilities
• Up to 3 fitness classes per week including yoga, pilates, and bootcamp
• Exclusive Spa Discounts on treatments and services
• Designated Employee Pool Days during the summer
• Restaurant Discounts across all property outlets
• Boutique Discounts on retail items and essentials
• Medical, Dental & Vision Coverage
• Company-paid Life Insurance
• Short-Term & Long-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off starting from day one
• 8 Paid Holidays, including a floating holiday

Work where hospitality, culture, and community come together… every day.

Position Summary

The Accounts Receivable Clerk is responsible for supporting the hotel’s financial operations through accurate billing, reconciliations, ledger management, collections support, and account auditing. This role maintains records of hotel receivables, reviews guest and house accounts, researches discrepancies, and ensures financial transactions are processed in accordance with hotel standards.

Working closely with Front Office, Food & Beverage, Spa, Sales, Membership, and Finance teams, this role helps ensure operational accuracy and timely resolution of financial matters across the property.

Key Responsibilities

• Process and maintain billing for all Accounts Receivable accounts.
• Review guest ledgers, deposit ledgers, and AR ledgers to ensure accuracy.
• Monitor and reconcile daily statements and month-end receivable balances.
• Maintain accurate financial records and supporting documentation.
• Review and process miscellaneous income and departmental charges.
• Review and reconcile credit card batches and payment discrepancies.
• Research and resolve overpayments, short payments, and billing issues.
• Audit cashier banks and review Opera deposits for shortages or variances.
• Prepare journal entries and assist with month-end reconciliations.
• Ensure PM accounts and house accounts are reconciled and balanced appropriately.
• Review and process comps, adjustments, and PM house account postings.
• Research and respond to chargebacks, gathering supporting documentation as needed.
• Track and maintain logs for chargebacks, commissions, and comp accounts.
• Review tax-exempt reservations and ensure proper supporting documentation is maintained.
• Process commission payments for travel agents and third-party partners.
• Maintain commission payment logs and assist with commission reconciliations.
• Coordinate with Finance and external partners regarding payment inquiries and discrepancies.
• Attend weekly BEO meetings and assist with PM account setup for events and promotions.
• Support departments and guests with billing inquiries and account research.
• Assist Accounts Payable and Finance team members when operationally necessary.
• Maintain organized records, spreadsheets, and reporting documentation.
• Assist with audits and special projects as assigned.

Required Skills & Qualifications

• Minimum of 2 years of accounting or accounts receivable experience preferred.
• Hospitality or hotel accounting experience strongly preferred.
• Proficiency in Microsoft Excel, Opera, M3, and related accounting systems preferred.
• Strong understanding of accounting principles and reconciliation processes.
• Excellent organizational and analytical skills.
• Strong communication and follow-through abilities.
• Ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in English; Spanish preferred.

Core Competencies

• Attention to Detail & Accuracy
• Financial & Analytical Thinking
• Organization & Time Management
• Problem Solving
• Communication & Collaboration
• Accountability
• Confidentiality
• Adaptability

Physical Requirements

• Ability to sit for extended periods of time.
• Occasional bending, kneeling, and light physical movement.
• Ability to lift, push, pull, or carry up to 10 pounds.
• Ability to use computers, calculators, and office equipment for extended periods.
• Ability to communicate clearly with guests, vendors, and team members