What are the responsibilities and job description for the Patient Access Specialist position at The Staff Pad?
The Staff Pad has partnered with a client in Montana who has
a vision to be the gold standard for Healthcare. We are looking for several
Patient Access Specialists across multiple areas/departments. The role of a
Patient Access Specialist (PAS) is to assist in providing seamless,
patient-oriented and timely access to services.
Responsibilities:
- This position requires excellent customer
service skills, both written and oral, which involves ability to communicate
effectively in person or over the phone.
- PAS frequently provides the first impression of
the organization and must ensure optimum internal and external customer
satisfaction while obtaining demographic and payment information for accurate
reimbursement.
- Answers incoming calls, collects insurance
copays where applicable, reviews daily schedules for accuracy, while working
directly with patients, staff and providers.
- Responsible for the registration information for
the patient visit, obtaining patient demographic and third party information
with a high degree of accuracy.
- PAS are also responsible for the efficient
registration of the patient in front of them keeping the patient flow and
clinic schedule on time.
- This position also requires knowledge of
insurance benefits, referrals and authorizations, and scheduling.
- PAS assist with other general office duties when
needed. Works directly with patients, provider offices and care teams to
obtain all information necessary to accurately schedule appointments.
- Uses electronic healthcare information system to
accurately record information related to the patient’s scheduled appointments
and/or follow up appointments.
- Provides patients with basic instructions,
within the PAS scope of practice, such as preparation for visit, directions,
arrival times, information to bring to visit, expectations for payment, and
other key information to ensure patient’s success.
- Uses/schedules in healthcare information system
scheduling templates as designed.
- Provides information and answers patient
questions, within the scope of the PAS job description.
- Functions as a liaison for the department to
ensure open and effective communication between the hospital, clinics and its
patients to ensure that patients are scheduled in a timely manner.
- The PAS is responsible for maintaining knowledge
of DNV, Patient Rights and Responsibilities, Consent for Treatment, HIPAA,
Payors, and departmental/system policies and procedures and must be able to
explain these to patients and their family members or provide a warm handoff to
the correct subject matter expert.
Qualifications:
- 1-2 years of hospital admissions or provider’s
office experience preferred.
- Experience in customer service or scheduling
departments in a healthcare setting highly preferred
- High School Diploma, GED, or HiSET GED
preferred.
- Medical terminology preferred.
Salary : $15