Food & Beverage Supervisor at Shark's Tooth Golf Club

Job Summary

The Food & Beverage Supervisor assists in ensuring that Servers, Bartenders, Food Runners, and Greeters deliver efficient service with a high level of professionalism and courtesy. This role works closely with the Restaurant Manager to support new staff training, shift lineups, associate development, and the implementation of customer service standards. The Food & Beverage Supervisor serves as a liaison between front-of-house and kitchen teams to ensure clear communication, proper order timing, and a seamless guest experience. This position also assists in addressing and resolving guest concerns as needed to maintain positive guest relations.

Primary Responsibilities & Essential Functions

• Plan, supervise and control various operations, working closely and supporting the Food & Beverage manager
• Anticipate guest needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction
• Ensure the correct set up for functions and bookings for the day
• Maintain excellent product knowledge
• Manage waiters, barman and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner
• Conduct service briefings and constant effective communication with managers and supervisors regarding any guest or staff issues
• Encourage and motivate staff with a positive attitude
• Ensure all front of house staff adhere to the company code of conduct and standard operating procedures
• Monitor staff service levels to establish any areas that require attention or further training and provide training where required
• Ongoing menu and beverage training as well as developing regular tests.
• Prepare weekly staff rosters if needed
• Monitor and authorize staff clock in and clock out procedures
• Assist the Food & Beverage Manager with HR related matters
• Operate POS (point of sale) and maintain security of system
• Follow the correct cash up and management of bills and house accounts, including cash and credit card transactions
• Prepare reports for the Food & Beverage Manager
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests
• Ability to read, write, speak, understand, and communicate in basic English preferred  
• Degree in Hospitality Management preferred 
• 3-5 years’ experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook

Knowledge, Skills, Abilities

• Detail-oriented and thorough 
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests 
• Ability to interact with guests in a pleasant, friendly way  
• Able to perform and train in all duties and descriptions of the host, bartender, server assistant, and server positions 
• Ability to maintain a warm and friendly demeanor 
• Ability to effectively communicate both verbally and written 
• Ability to multitask 
• Ability to comply with St. Joe standards 
• Ability to lead a team efficiently and effectively 
• Ability to solve problems independently 
• Extensive knowledge of Food & Beverage Operations 
• Extensive knowledge of operating POS systems 
• Extensive knowledge in scheduling employees 
• Moderate wine knowledge 
• Ability to stand in as and train all positions within the Food & Beverage department 
• Proficiency with Microsoft Office and email 
• Ability to follow and enforce all Food & Beverage regulations 

Physical Demands

• Frequent bending, kneeling, stooping, walking, pushing, and pulling
• Occasional keyboarding
• Must be able to lift 50 lbs

Working Conditions

• Primarily indoors and occasionally outdoors
• Exposure to cleaning chemicals (with proper PPE)
• Possible exposure to a somewhat noisy environment
• Fast-paced, high-pressure environment especially during banquets and large events