Outside Service Golf Attendant at Shark's Tooth Golf Club

Job Summary

Members of the Outside Service Team are responsible for assuring exceptional, first-class service for our guests.  Outside Service Team Members must give a positive first impression of the golf course as well as contribute to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

Primary Responsibilities & Essential Functions

• Greet all guests and members in a friendly manner
• Anticipate and meet the needs of each guest whenever possible
• Be accessible and available to assist in any station of need
• Run food and beverages to guests
• Prepare carts for operations and maintain the cart fleet
• Clean and inspect the rental sets; report any deficiencies to the professional staff immediately
• Load clubs and equipment onto carts for guests
• Transport all golf clubs from the receiving area to the staging areas in preparation for play
• Maintain the washing, cleaning, and stocking of our golf cart fleet
• Prepare and maintain the driving range
• Monitor and clean the short game and long game practice areas
• Clean the range and retrieve balls
• Maintain golf course grounds
• General restroom cleaning along the course
• Ensure there are clean and folded towels available
• Monitor the towel, scorecard, pencil, and golf tee supply
• Maintain an organized and clean bag room operation
• Monitor the parking lot
• Equipment Drop Attendant
• All other duties as assigned

Education and Experience

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, and communicate in basic English preferred
• Previous experience in the golf industry preferred
• Previous customer experience preferred

Knowledge, Skills, Abilities

• Detail oriented and thorough
• Ability to perform consistent work to the highest of standards
• Ability to remain discreet and respect the privacy of guests
• Ability to interact with guests in a pleasant friendly way
• Ability to drive a golf cart
• Basic knowledge of golf operations
• Strong critical thinking and problem-solving skills
• Ability to solve conflicts individually
• Ability to work as part of a team effectively and efficiently

Physical Demands

• Ability to spend entire shift on feet and walking (sometimes running)
• Ability to lift 50 lbs
• Ability to bend, stoop, reach, and kneel while handling equipment
• Ability to perform repetitive motions such as cleaning, retrieving balls, or setting up areas

Working Conditions

• Fast-paced, outdoor work environment, may include indoor as needed
• Exposure to the elements to varying weather conditions, including heat, cold, rain, wind, and sun
• Potentially noisy environment due to golf carts, equipment, and active driving range