On-Call Coordinator

Description

THE SPRINGS LIVING

JOB DESCRIPTION – On-Call Coordinator

On-Call Coordinator INTRODUCTION

Position Title: On-Call Coordinator

Supervisor’s Title: Administrator

Department: Health Services

Exempt Status: Hourly

Job Summary

Welcome to The Springs Living! Your position is an important part of our mission at TSL. Our purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives in our “job” so let us make that time count.

Because our residents deserve the best, you will be held to a high standard for quality and customer service.

The On-Call Coordinator is responsible for ensuring continuous staffing coverage and supporting daily operations during, and outside of standard business hours. This role serves as the primary point of contact for scheduling needs, call-outs, emergencies, and staff support. The On-Call Coordinator ensures that all shifts are adequately staffed in alignment with company standards, regulatory requirements, and resident or client needs.

On-call duties are incentivized at a fixed daily rate in addition to the employee’s standard hourly wage when working in community.

Responsibilities

• The On-Call Coordinator is responsible for receiving staffing-related calls and arranging coverage for any call-outs or gaps in the schedule. The frequency of on-call duties is determined by the Administrator.
• The On-Call Coordinator ensures daily staffing ratios meet company standards and state regulatory requirements.
• In the event of a staff call-out, the On-Call Coordinator ensures the shift remains appropriately staffed, either by arranging coverage, filling the shift personally, or utilizing available care team members.
• If coverage cannot be secured, the On-Call Coordinator agrees to work the shift.
• Listens to staff concerns regarding residents and appropriately directs them to the Nurse or Administrator when needed.
• Monitors employee attendance and holds staff accountable to The Springs’ attendance policies and procedures. Note: The On-Call Specialist cannot require an employee to secure their own shift coverage but is expected to enforce The Springs’ strict attendance policy.
• Assists in coaching and counseling employees regarding behavioral or attendance concerns.
• Maintains the staffing phone 24/5 to ensure all calls and messages from care staff are answered promptly.
• Ensures proper training is maintained for both caregivers and medication technicians.
• Communicates closely with the RSC/MCC and the Health Services Administrator in the case of a coverage lapse where the On-Call Coordinator is already scheduled.
• Conducts a weekly check-in with the Staff Development Coordinator to review upcoming scheduling needs and identify potential coverage gaps.
  
  

Additional Functions

Staffing & Scheduling

• Respond promptly to staffing call-outs, schedule gaps, and urgent coverage needs.
• Ensure all shifts are staffed according to company policies, licensing requirements, and state regulations.
• Contact available employees to fill open shifts, using established procedures and communication methods.
• Adjust schedules as needed to maintain proper staffing levels.
• If coverage cannot be secured, the On-Call Coordinator may be required to work the shift.
  
  

Communication & Support

• Serve as the primary after-hours contact for staff concerns, schedule questions, and urgent needs.
• Escalate resident or client issues to the Nurse, Administrator, or appropriate personnel when necessary.
• Maintain clear, professional communication with all team members.
• Document call-outs, attendance issues, and shift changes accurately.
  
  

Attendance & Compliance

• Track and monitor employee attendance based on company policy.
• Report attendance concerns or repeated issues to management.
• Ensure compliance with organizational staffing guidelines and state requirements.
  
  

Operational Duties

• Maintain updated staffing lists, availability logs, and emergency contact information.
• Assist with onboarding communication for new employees as needed.
• Support operations by staying informed of daily staffing needs, high-acuity situations, and scheduled absences.
  
  

Qualifications

THE SPRINGS LIVING

JOB DESCRIPTION – On-Call Coordinator

• Experience in scheduling, staffing coordination, healthcare administration, or a related field preferred.
• Strong communication and problem-solving skills.
• Ability to work independently, handle high-pressure situations, and make fast decisions.
• Reliable, professional, and able to maintain confidentiality.
  
  

Typical Physical Activity

Physical Demands and Requirements

• Maintain ability to lift 50 pounds; to stand or walk throughout the vast majority of the work day; and to frequently push, pull, bend, twist, and reach
• Must have sufficient manual dexterity to work with the fingers and to reach/handle items.
• Must also be able to walk throughout campus on frequent basis for extended periods of time. (Up to five hours)
• Involves light to heavy physical activity performing non-strenuous and strenuous daily activities.
  
  

Typical Environmental Conditions

• May be exposed to bio hazardous materials including, but not limited to, blood and body fluids, sharps exposure, animal dander and latex.
• On-call hours vary by organization and may include evenings, weekends, and holidays.
• Must have reliable phone access and the ability to respond promptly.
• May require working a direct-care shift when coverage is unavailable (if role includes dual-training such as caregiver or med tech).
  
  

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.