What are the responsibilities and job description for the Security Operations Center (SOC) Engineer position at First Call Computer Solutions?
Full-Time | In-Office or Remote| Monday–Friday, 8am–5pm (flexibility required)
Base Salary Variable (TAE): $60,000–$75,000 DOE
Benefits: Health, Dental, Vision, 401(k), Paid Time Off, Professional Development Opportunities, Cell phone reimbursement, Paid parking, Team bonding events
Reports To: Security Services Manager
Department: Security Services
About Us
At First Call Computer Solutions, we work with Montana businesses, non-profits, towns, and schools that want to grow and modernize while keeping their Montana lifestyle intact.
At First Call, you’ll find a place to grow, contribute, and be yourself while helping Montana organizations operate better, protect what matters, and thrive in an ever-changing world.
We’re not your average MSP. We do IT (and so much more), including Cybersecurity, Compliance, Digital Marketing, AI, and Unified Communications.
Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with.
The Role
The SOC Engineer is responsible for protecting client environments through timely detection, analysis, and response to security threats. This role blends technical investigation, incident response, and cross-team coordination to ensure alerts are reviewed, classified, and acted upon efficiently and accurately.
The SOC Engineer partners closely with the Security Alignment Manager, vCISO, and Central Services teams to understand evolving threat landscapes, investigate indicators of compromise, and initiate response actions when required.
When done well, the SOC Engineer:
- Ensures timely review, assessment, and response to security alerts.
- Serves as a calm, dependable first responder during security incidents.
- Produces clear documentation and reporting that supports clients and internal teams.
- Contributes to continuous improvement of security operations and standards.
Position Roles, Responsibilities and Expectations
Energizing | Excellent | Competent |
|
|
|
Capabilities, Years of Experience, Education/Certifications
Category | Requirements |
Capabilities | Security Analysis and Incident Response Threat Detection and Investigation Technical Documentation Cross-Functional Collaboration Calm Decision-Making Under Pressure Strong Written and Verbal Communication Attention to Detail and Data Accuracy |
Education / Certifications | High School Diploma or equivalent required. Associate’s or Bachelor’s degree in IT or related technical field preferred. Security-related certifications preferred but not required. |
Experience | 3 years of customer service experience required. 1 years of security-focused technical experience preferred. 1 years of technical support experience preferred. 1 years of technical project or implementation experience preferred. |
Salary : $60,000 - $75,000