What are the responsibilities and job description for the Lead Concierge- The Springs at Lake Oswego position at The Springs Living, LLC?
Description
Welcome to the next generation in senior living, The Springs Living! Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We’ve taken the time and care, to create handcrafted communities for seniors and their families.
The Springs at Lake Oswego is seeking a Full-Time Lead Concierge, which includes a blend of customer service, problem-solving abilities, and multi-tasking skills.
Responsibilities Of Concierges Include
Schedule: Tuesday- Saturday 8am-4:30pm
All your information will be kept confidential according to EEO guidelines
Welcome to the next generation in senior living, The Springs Living! Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We’ve taken the time and care, to create handcrafted communities for seniors and their families.
The Springs at Lake Oswego is seeking a Full-Time Lead Concierge, which includes a blend of customer service, problem-solving abilities, and multi-tasking skills.
Responsibilities Of Concierges Include
- Acting as a first responder to resident emergency calls, including calling 911 on the resident's behalf if needed
- Managing employee schedule for concierge and reception positions, including building the schedule, communicating with team members, and managing shift coverage
- Delivering packages and newspapers
- Administrative tasks such as making and distributing flyers, troubleshooting technology, minor maintenance assistance, minor housekeeping, and managing room reservations
- Assisting business office managers with administrative projects, including processing long-term care coverage
- Answering resident questions
- Monitoring security cameras
- Answering phone calls
- Maintaining clean and organized spaces
- Assisting residents with technical issues with phones, tablets, laptops, tvs, etc.
- Covering reception desk as needed
- Assisting other departments as needed
- Office work (creating, filing, printing, emailing)
- 3 years of Customer Service experience required
- Concierge/ Reception experience preferred
- Ability to use technology including desktop computer, landline phones, cell phone, and various computer programs
- Ability to effectively present information and respond to questions from residents, staff, and visitors
- Ability to prioritize and complete assignments
- Ability to interpret written or verbal instructions
Schedule: Tuesday- Saturday 8am-4:30pm
All your information will be kept confidential according to EEO guidelines
