What are the responsibilities and job description for the Scheduler II - Float position at The Specialty Alliance?
Position purpose
Schedule patients for office visit and procedure appointments. To support patient care, this position requires flexibility to work at different clinic locations.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist with high call volume
- Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
- Take triage call messages for medical staff
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist in patient registration and financial transactions
- May schedule radiology/lab
- May include recall scheduling
- Assist with high call volume
- Maintain physicians schedules – scheduling office visits and procedures (may be done via phone or face-to-face)
- Take triage call messages for medical staff
- View patient visit notes, identifying problems & diagnosis listed and physician orders
- Assist in patient registration and financial transactions
- May schedule radiology/lab
- May include recall scheduling
- Assist with check-in patients upon arrival at the office as well as check-out upon departure.
- Assist in collecting patient and insurance payments and reconcile charges on a daily basis.
- File records in appropriate sections of patient charts in EMR.
- Prepare patient charts in advance and scan documents into charts in EMR.
- Perform other duties as assigned
Qualifications
- Excellent written and verbal communication skills
- Excellent customer service skills are required
- Experience working in a medical office
- Ability to multi-task and work in fast-paced environment.
- Detail-oriented
- Basic understanding of healthcare plans
- Be able to read and understand medical benefits.
- Bilingual is a plus.
Education: High school diploma or equivalent
Experience: 2-5 years of prior medical scheduling is preferred
Requirements for Level II Status:
- Intermediate experience (4 years’ experience) and/or acting more independently,
- Takes on some additional duties to assist the office.
- Strong and consistent performer.
Performance Requirements:
- Excellent communication skills, both written and verbal.
- Proficient technical (computer) skills.
- Ability to multi-task and prioritize.
- Self-motivated with initiative.
- Strong sense of ethics.