Job Overview:

Part-time position receiving telephone calls from customers seeking information on accessing door-to-door/curb-to-curb transportation opportunities through the transportation programs coordinated by The SPAN Center.       

Supervision:

Performs work under the direct supervision of the Mobility & Transportation Manager.  Participates in team activities.   

Duties/Responsibilities:

• Accept and answer telephone calls from potential passengers in a consistent manner during The SPAN Center core business hours of 8:30 a.m. to 5:00 p.m.
• Collect and document all necessary information from callers to correctly schedule transportation requests.
• Complete entry of client information onto in-house transportation request documents, to include negotiating requested times with callers when necessary and appropriate, given provider availability.
• Provide feedback to callers by way of follow-up calls as a standard procedure to confirm appointment dates, pick-up times and fees, if any, for transportation arranged by The SPAN Center.
• Provide transportation request information in a timely manner to The SPAN Center Transportation Coordinator.
• Communicate changes in ride-requests and/or cancellations in a timely manner with The SPAN Center Transportation Coordinator.
• Consistently maintain accurate record keeping and appropriate filing system.

Knowledge, Skills, and Abilities:

• Knowledge of human service transportation, scheduling and experience in call centers.
• Practical understanding of the importance of transportation to support other services.
• Ability to coordinate and collaborate with other staff and representatives from other agencies and organizations.
• Experience with utilizing the services of volunteers and Service Providers.
• Possess an ability to handle multiple tasks accurately and effectively.

Education and Experience:

Education in a field related to business, gerontology or human services. Progressive experience in transportation and related service delivery for seniors, persons with disabilities and caregivers is required. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of sitting behind a vehicle for travel time within our planning district.
• Must be able to lift up to 15 pounds at times.

The Span Center is a trauma-informed, person-centered agency dedicated to fostering a safe and supporting environment for both our employees and the communities we serve. 

The Span Center prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Salary : $17 - $18