Join Our Team at The South Bend Clinic!

Why Choose The South Bend Clinic?

• Financial Wellness:
  • Daily Pay: Access your earned wages when you need them.
  • Tuition Reimbursement: Up to $5,250 per year to support your education.
  • 401(k) Match: Plan for your future with our competitive matching program.
  • 3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.
• Health & Well-Being:
  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage: Because your furry friends matter too.
• Work-Life Balance:
  • Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.
  • Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
• Inclusive Culture:
  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Standard

• Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.
• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.

• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Additional Responsibilities (Other departments as required)

• Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.
• Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.
• Prepares new patient charts.
• Communicates with Business Office patient information required for billing.
• Cross trains with surgery scheduling.
• Maintains good working relationships with all contacts.

• High school diploma or equivalent is required.

• Must be a team player, professional, comfortable with computers and be customer service oriented.
• Excellent phone, people and organizational skills.
• Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.