Lead Service Now Engineer (Remote Position) - New York City, NY

We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.

Responsibilities:

• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.
• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.
• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.
• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.
• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.
• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.
• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.
• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
• Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.
• Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.
• Proven experience creating business requirement documents and translating functional needs into technical deliverables.
• Working knowledge of configuration management practices, including change control and release coordination.
• Experience designing or supporting API development and system integrations.
• Salesforce development experience, including customization and platform enhancement work.
• Ability to communicate effectively with technical teams, business stakeholders, and end users.
• Experience in healthcare, hospitals, or social assistance environments is preferred.
  
  

We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.

Responsibilities:

• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.
• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.
• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.
• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.
• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.
• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.
• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.
• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.
• Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.
• Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.
• Proven experience creating business requirement documents and translating functional needs into technical deliverables.
• Working knowledge of configuration management practices, including change control and release coordination.
• Experience designing or supporting API development and system integrations.
• Salesforce development experience, including customization and platform enhancement work.
• Ability to communicate effectively with technical teams, business stakeholders, and end users.
• Experience in healthcare, hospitals, or social assistance environments is preferred.