Assistant Manager Outreach Programs

Outreach Programs Assistant Manager

Job Summary:

The Outreach Programs Assistant Manager will focus on proactively serving the homeless population in Maricopa County and surrounding areas. This individual plays a vital role in supporting the team who connects individuals experiencing homelessness with essential services, resources, and support networks. This role leads the team of navigation professionals and volunteers assigned to outreach programs at the Outreach Navigation Center at the Keys to Change Campus (PDR). The ideal candidate demonstrates compassion, empathy, and a deep understanding of the challenges facing homeless individuals and families combined with team leadership, resource connection abilities, and documentation skills.

Location: Office at Outreach Navigation Center (Phoenix Dining Room) at the Keys to Change Campus. Requires travel to multiple locations.

Key Responsibilities: 

Direct Client Services

• Perform comprehensive needs assessments to identify the unique challenges and barriers faced by homeless individuals. Develop personalized service plans with clients that address immediate needs such as housing, healthcare, mental health support, substance abuse treatment, and employment assistance.


• Facilitate access to available resources and services by providing referrals, advocating for clients, and navigating complex systems. This includes connecting clients to emergency shelters, medical facilities, and other support services during times of crisis, and transportation to appointments relating to securing, locating, and qualifying for housing.


• Provide ongoing case management and support, including regular check-ins and goal setting.


• Respond to priority needs involving homeless individuals, including incidents of mental health crises, substance abuse, and physical health concerns.


• Coordinate with internal and external service providers to ensure continuity of care and wraparound support for clients.

Team Leadership 

• Supervise and mentor the outreach team at the Phoenix Dining Room / Outreach Center.


• Model outreach strategies and teach team members how to facilitate outreach programs for Good Neighbor Promise, Homecoming Corps, and Mobile Outreach.


• Coordinate and assign program-specific proactive outreach efforts to engage homeless individuals in various settings, including streets, shelters, and encampments. Assign team members to cover site visits, housing plan navigation, and service referrals for assigned guests and facilities. Delegate team response to ensure dignified, compassionate care is available to people in need.


• Aid team members in building trusting relationships with homeless individuals through empathetic communication and active listening, and model relationship and rapport building with program candidates, community stakeholders, and donors.


• Generate routes or calendars of services for site visits, home visits, housing searches, street outreach, and other navigation requirements.


• Review service plans and client records completed by other navigation team members for accuracy, completeness, and effectiveness.

Community Partnerships & Collaboration

• Participate in collaboration with “Good Neighbor Partners,” including meetings, presentations, delegating or participating in outreach.


• Collaborate with local agencies, shelters, faith-based organizations, and community partners to coordinate outreach efforts and share resources effectively and to develop and implement strategies for homelessness prevention and rapid re-housing.


• Participate in discussions and solution-finding around policies and initiatives that address the root causes of homelessness and promote housing stability and economic security.


• Educate the community about issues surrounding homelessness, dispel myths and misconceptions, and promote empathy and understanding through sharing experience.


• Collaborate with Vincentians on such project as Homecoming Corps, Adopt-A-Family, and general service opportunities.

Documentation & Compliance

• Maintain accurate and up-to-date client records, documentation, and progress notes in accordance with organizational policies and procedures.


• Ensure team members maintain records and documentation according to policy and procedure.


• Ensure accurate use of data systems, such as but not limited to HMIS, Uplift, Unite us.

Program & Volunteer Coordination

• Provide oversight of seasonal programs such as, but not limited to, Adopt-a-Family or Heat Relief as requested.


• Recruit, engage with, schedule, support, and appreciate volunteers to increase program impact.


• Additional duties as assigned by Supervisor.

Requirements:

• Experience: Minimum 2 years working with homeless populations or individuals facing poverty, trauma, mental illness, or behavioral health challenges. Knowledge of local resources, homeless services, housing programs, and entitlement benefits.


• Education: High school diploma or equivalent.


• Technical: Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.


• Certification: Current Level One Fingerprint Clearance Card or the eligibility to obtain one by Day One of employment. Driver’s License with clean 39-month Motor Vehicle Record; ability and comfort level with driving large outreach vehicle (eg, van).

• Physical: Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts. This position may involve standing or walking for extended periods, and entering outreach locations (eg, river beds) where keen precaution and awareness is needed.

• Skills: 
  
  
  
  • Strong organizational and interpersonal skills.
  
  
  • Ability to build rapport with diverse individuals and communities.
  
  
  • Excellent communication skills, both verbal and written, with the ability to collaborate effectively with multidisciplinary teams.
  
  
  • Compassion, empathy, and a commitment to social justice and human rights.
  
  
  • Hands-on approach to leading a team of navigators as an example of our team commitment to “Let None be Lost.”
  
  
  • Ability to work in a dynamic, adapting environment with shifting priorities ensuring that important tasks are completed and needs are met.
  
  
  • Strong leadership skills that include demonstration and exemplifying outreach practice standards like trauma informed information collection and motivational interviewing components.
  
  
  • Ability to stay calm during emergencies
  
  

This position offers an opportunity to make a meaningful impact in the lives of homeless individuals and families and outreach or navigation professionals by modeling critical support, advocacy, and connection to resources. This role also helps to demonstrate skills associated with meeting the needs of vulnerable populations. If you are passionate about social justice and community outreach, and able to share your knowledge and skill to build a team of navigation professionals, we encourage you to apply for the Outreach Programs Assistant Manager position.