What are the responsibilities and job description for the Delivery Operations Manager position at The Social Leaf. LLC?
Delivery Operations ManagerRole Summary
The Delivery Manager owns the end-to-end delivery operation—ensuring orders are fulfilled accurately, delivered on time, and executed in full compliance with cannabis regulations.
Core Responsibilities
Delivery Operations
- Manage daily delivery logistics, routing, and driver schedules
- Ensure timely, accurate order fulfillment
- Optimize delivery zones, routes, and efficiency
Compliance & Safety (CRITICAL)
- Ensure all deliveries meet state regulations:
- ID verification at delivery
- Delivery tracking and documentation
- Secure transport protocols
- Maintain compliance with systems like Metrc
- Train drivers on legal and safety requirements
Team Management
- Hire, train, and manage delivery drivers
- Monitor performance, punctuality, and customer service
- Enforce safety and compliance standards
Customer Experience
- Ensure a smooth, professional delivery experience
- Handle escalations and service issues
- Improve delivery satisfaction and repeat usage
Systems & Optimization
- Implement and manage delivery software and tracking systems
- Analyze delivery times, costs, and efficiency
- Continuously improve operations
Requirements
- 3–7 years in logistics, delivery, or operations
- Experience in regulated environments preferred
- Strong organizational and process management skills
What Great Looks Like
- Deliveries are fast, accurate, and compliant
- No regulatory issues
- Customers trust and reuse delivery
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Salary : $75,000 - $85,000