What are the responsibilities and job description for the Senior Technical Analyst - Oracle Fusion Order Management & Pricing position at The Sherwin-Williams Company?
ABOUT THE ROLE:
- The Senior Technical Analyst is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for enterprise-wide applications.
WHAT THE ROLE WILL DO:
- Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration
- Ensure accessibility of data for internal department planning and activities
- Perform advanced configuration, setup, and updating of applications
- Load data into established tables, fields, and system databases
- Define governance standards and processes for data input, structures, and storage mechanisms
- Build and produce reports that facilitate business management and staff decisions
- Set up user access and train users on the applications
- Recommend changes in applications development, maintenance, and system standards
- Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
- Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
Education
- Required
- Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 7 years of experience in enterprise-wide software support
- Preferred
- Certifications in ITIL, Microsoft, and/or Oracle
Skills and Experience
- 4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
- In-depth knowledge of enterprise-wide applications and software platforms
- Experience with software-as-a-service (SaaS) and enterprise-wide systems
- Experience in configuring and setting up various enterprise-wide applications
- Experience applying security designs and principles to technology-based business solutions
- Experience in database management and maintenance
- Ability to develop custom queries using query and reporting tools
- Knowledge of data management best practices and quality control processes * Excellent analytical and problem-solving skills * Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Preferred
- Expertise in Oracle Fusion Order Management, Pricing, and CTO
- Experience in high pressure project environment
Technical Skills
- System Configuration
- Software Development Lifecyle (SDLC) Methodology
- Cloud Technologies & Platforms
- Data Analysis
- Data Modeling
- Data Warehousing & ETL Processes
- Reporting Tools
- Systems Security & Access Control
Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
VEVRAA Federal Contractor requesting priority referral of protected veterans.