Host/Hostess

Key Responsibilities:

Guest Reception & Seating

• Greet guests warmly as they enter the restaurant, make them feel welcome, and provide a positive first impression.
• Manage waitlists and reservations efficiently using the restaurant's reservation system.
• Assign tables based on seating availability, guest preferences, and server rotation to ensure fair distribution of guests.
• Escort guests to their assigned tables, present menus, and introduce the server.
• Inform guests about estimated wait times during busy periods and provide updates as needed.
• Offer to take coats, umbrellas, or other belongings if applicable.

Reservation & Waitlist Management

• Answer phone calls and assist guests with reservations, inquiries, and take-out orders.
• Keep accurate records of guest reservations and seating arrangements.
• Communicate effectively with management and servers regarding seating availability and any special requests.
• Adjust seating plans in real-time to accommodate walk-ins and large parties.

Customer Service & Hospitality

• Engage with guests in a friendly and professional manner, addressing any questions or concerns.
• Provide guests with general information about the restaurant, menu options, and daily specials.
• Assist with special requests such as birthday celebrations, anniversaries, or dietary accommodations.
• Handle guest complaints professionally, escalating issues to management when necessary.

Operational Support & Cleanliness

• Ensure the front entrance, host stand, and waiting areas remain clean and organized.
• Help maintain the appearance of the dining room, assisting in resetting tables when needed.
• Restock host stand supplies, including menus, reservation books, and promotional materials.
• Support servers by refilling water glasses, clearing plates, or assisting with special guest needs.

Teamwork & Communication

• Work closely with servers, bartenders, and kitchen staff to ensure smooth restaurant operations.
• Communicate effectively with the kitchen and management regarding large parties, VIP guests, or any special circumstances.
• Monitor dining room flow and collaborate with the restaurant team to optimize seating efficiency.

Requirements & Qualifications:

• Experience: Previous experience in a host/hostess or customer service role preferred but not required.
• Customer Service Skills: Friendly, welcoming personality with strong interpersonal skills.
• Communication Skills: Ability to communicate clearly and professionally with guests and team members.
• Multi-Tasking: Ability to handle multiple tasks in a fast-paced environment.
• Professional Appearance: Maintain a neat and polished appearance at all times.
• Physical Stamina: Ability to stand for extended periods and walk throughout the restaurant.
• Availability: Flexible schedule, including nights, weekends, and holidays.

Job Type: Part-time

Pay: $12.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $12