Hospitality Operations Manager – Stewarding

Job Title: Executive Steward/Hospitality Operations Manager

Position Location: Mashantucket, Connecticut

About the Service Companies:

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 4,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.

Position Overview:

Responsible for managing the operations of the hotel Stewarding department in a large luxury casino. Hospitality Stewarding department management experience or higher required. This position is The Service Companies’ on-site account manager and represents the face of The Service Companies to the client.

Essential Duties:

• Manage the overall operations of the Stewarding and Public Area departments, focusing on customer service scores and profitability.
• Oversee a team of over 80 employees, ensuring their training, performance, and adherence to safety and cleanliness standards.
• Act as the key interface between the client property and senior management, fostering effective communication and collaboration.
• Uphold and promote the highest standards of cleanliness, safety, and professional conduct.
• Recognize and reward employees publicly, providing coaching to underperforming team members for improved performance.
• Ensure compliance with company training plans and documentation requirements.
• Manage daily payroll activities and uphold reporting standards.
• Demonstrate a friendly and approachable demeanor when interacting with co-workers, guests, and property employees.
• Implement and teach all required safety and standard operating procedures.
• Adhere to all company and regulatory policies, promptly reporting any wrongdoing to corporate headquarters.

Requirements:

• Minimum of 5 years of prior Stewarding management experience in a large resort setting.
• Ability to understand, analyze, and manage the monthly P&L.
• Proficiency in public speaking, capable of addressing large groups effectively.
• Physical ability to push and pull 50 pounds, stand for extended periods, and work with cleaning equipment and chemicals.
• Compliance with company and client appearance standards.
• Motivational skills to lead and respect a diverse team of hourly employees.
• Knowledge of Microsoft Suite.
• Spanish fluency highly preferred.