Executive Housekeeper

About the Service Companies:

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." Were Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization. The company operates through three separate business groups:

• Managed Services Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning
• Managed Services Staffing Hospitality Staffing for the Resort, Casino & Event space.
• Specialty Services Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview:

Responsible for managing the day-to-day operations of the hotel housekeeping department in a multi room casino-hotel. Hospitality housekeeping department head experience or higher required. No exceptions. Previous hotel opening experience preferred. This position is The Service Companies on-site account manager and represents the face of The Service Companies to the client.

Roles and Responsibilities:

• Responsible for the overall management of the entire housekeeping department to include room turn times, customer service scores and profitability
• Manages a base of over 100 employees
• Key interface between client property senior management and The Service Companies Senior Management
• Uphold the highest standards of cleanliness, safety, and conduct
• Publicly recognizes and rewards employees
• Coaches underperforming employees to improved performance
• Ensures new employees follow the company training plan
• Ensures proper documentation is completed as necessary
• Ensures payroll is completed daily based on The Service Companies on-demand pay model
• Smiles and is friendly when interacting with co-workers, guests and property employees
• Follows and teaches all required safety and standard operating procedures
• Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida
• Available to work weekends, holidays, rotating shifts and long hours
• Acts as a role model to other The Service Companies employees

Qualifications and Experience:

• Fiveyears prior housekeeping management experience in a large hotel
• Ability to understand and analyze the monthly P&L
• Ability to speak publicly addressing a large group
• Ability to push and pull 50 pounds
• Ability to remain standing for extended periods of time
• Must meet company and clients appearance standards
• Ability to work with a variety of cleaning equipment and chemicals
• Ability to perform all duties as required with or without an accommodation
• Ability to motivate and respect hourly employees
• Knowledge of Microsoft Suite

Critical Requirements:

• Live by The TSC Way, specifically our values and guiding principles. The TSC Way should form the basis for all of your efforts, activities and results in support of this company and Managed Services. If you are operating with an eye towards these values and guiding principles, we will win.

This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.

TSC is an Equal Opportunity Employer. TSC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

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