Technology Trainer

POSITION TITLE: Technology Trainer

REPORTS TO: Senior Employment Specialist

STATUS: Exempt: Full-time 

Join the team at The Senior Source and feel the energy, enthusiasm, and passion for Making Older Better. We are seeking a dedicated Technology Trainer with an educational background to empower older adults in underserved communities. The technology trainer must also possess excellent communication, technology, project management, and organizational skills to deliver impactful instruction. If you have a passion for education, technology, and empowering older adults to thrive in the digital age, this job is for you.

Summary

The Technology Trainer reports to the Senior Employment Specialist. This role involves providing technology training that promotes digital literacy, prepares individuals for the workforce, and encourages independence. The ideal candidate should have a strong work ethic, a passion for teaching, and expertise in adult learning. As an integral member of the Elder Financial Safety Center team, the Technology Trainer collaborates with cross-functional teams to promote the economic security of individuals aged 50 and above. This role does not involve direct supervision of staff.

Program Goal

Equip adults 50 with the tools and knowledge they need to secure their financial future, avoid outliving their savings, and prevent financial exploitation.

Duties and Responsibilities Include:

Classroom teaching

• Delivers engaging, easy-to-follow technology classes for older adults using a prescribed curriculum from Senior Planet, covering topics such as computer basics, smartphones, tablets, smart TVs, various applications, artificial intelligence, cybersecurity, and social media.
• Collaborates with the team to deliver technology-related employment classes, helping older adults navigate job search engines, update résumés, and apply for jobs online.
• Delivers training in various formats, including in-person, online, and mobile applications, adapting to different learning preferences, instructing up to 8 sessions a week, including some evening and weekend sessions.

Class and program development

• Identifies technology skill gaps among senior learners and develops classes tailored to their needs, ensuring accessibility and engagement.
• Creates, implements, evaluates, and refines technology training content to ensure effectiveness in meeting learner needs and workforce trends.
• Conducts technology training needs assessments for both clients and staff, making data-driven recommendations for program improvement.

Administrative duties

• Prepares an annual technology programming plan that is adaptable to evolving client needs and technology trends.
• Coordinates training schedules, content, and priorities in collaboration with the Education Manager.
• Works with marketing and communications teams to promote and enroll clients in training programs.
• Collects and reports data on all training sessions, ensuring accurate documentation of client progress and program impact.

Community outreach

• Conducts outreach and collaborates with community partners to expand access to technology training beyond the main facility.
• Represents the organization and its programs at community events, workshops, and forums, advocating for senior digital inclusion.

General responsibilities

• Continuously enhances expertise by attending professional development, training seminars, and maintaining industry certifications.
• Ensures a high standard of professionalism, commitment, and work ethic in all aspects of program delivery.
• Participates in cross-functional team projects.
• Performs other duties as assigned by the EFSC Director or Center and agency leadership.

Requirements:

• Bachelor’s degree is required in Education, Instructional Technology, Training, Human Resources, or a related field, preferred with three to five years of experience.
• Strong background in adult learning methodologies and instructional best practices preferred.
• Proficiency in Microsoft Office and database software; Strong working knowledge of IT, digital literacy, and workforce technology.
• Cultural competence with an ability to work successfully within an inclusive team and with diverse clients.  
• Ability to create and adapt educational content for diverse learners.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and time-management skills, with the ability to work independently or collaboratively.
• Passion for teaching, serving underserved communities, and promoting digital literacy among seniors.
• Capacity to work in a first-of-its-kind program that requires a high level of adaptation and willingness to be flexible as the project evolves.   
• Bilingual in Spanish preferred.

Working Environment

• Office, work from home, and community working environment 

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the Elder Financial Safety Center Technology Trainer.   

Position Positives

• Generous PTO policy
• 403B contribution plan with employer matching
• Opportunities for working remotely with supervisor permission
• A collaborative culture with team building and staff events throughout the year

If interested, please submit a cover letter, salary requirements, and resume to Erica Sampson at ESampson@theseniorsource.org.

Since 1961, The Senior Source’s mission has been to enhance the quality of life for older adults in greater Dallas. This nonprofit agency serves as the go-to resource for everything older adults may need including financial guidance, advice on long-term care facilities, or ways to connect with others through volunteerism. The agency assists more than 25,000 seniors and their families with the services, programs, and resources they need to be happy and secure in their later years. Learn more at theseniorsource.org.

The Senior Source is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

The Elder Financial Safety Center is a collaboration between The Senior Source, Dallas County Probate Courts, and Dallas County District Attorney’s Office, offering PREVENTION, PROTECTION, and PROSECUTION services. Our vision is to ensure all older adults live in a safe community with the financial resources to securely age with dignity.