What are the responsibilities and job description for the Technology Specialist position at Rudick Innovation & Technology?
About Us
At Rudick Innovation & Technology, we deliver mission-critical IT services to the Architecture, Engineering & Construction industry. As a growing MSP, we pride ourselves on minimizing downtime, meeting every deadline and budget, and keeping communication crystal-clear, both internally and with our clients.
What You’ll Do
As a Technology Specialist, you’ll be the front line of IT support for our AEC clients across the Dallas-Fort Worth area. You’ll spend most of your week embedded directly at client sites—resolving end-user issues, assisting with device setups, and building strong relationships through excellent service.
- Provide Tier 1 technical support for desktops, laptops, printers, and common business applications (Microsoft 365, Windows OS, Adobe/Autodesk/Egnyte)
- Use RMM and PSA tools (Datto RMM, Autotask PSA) to log, troubleshoot, and resolve tickets
- Identify issues that require escalation and work with remote engineering teams to hand off appropriately
- Assist with physical device setups, office tech moves, and on-site troubleshooting
- Deliver excellent customer service with a calm, solutions-oriented approach
- Maintain documentation, asset tracking, and clear communication with both clients and internal teams
- Be a trusted steward of the client relationship—represent RIT with professionalism, reliability, and a solution-first attitude
Schedule & Location
- On-site with clients in the Dallas-Fort Worth area: 3-4 days/week
- At RIT headquarters (Dallas): 2-3 days/week
What We’re Looking For
- 1-3 years of hands-on IT support experience; MSP or AEC support is a plus
- A minimum of one industry certification (CompTIA A or equivalent 3-years work experience)
- Familiarity with Microsoft 365, Windows OS, and cloud-based file systems like Egnyte
- Ability to prioritize and multitask while maintaining a professional, client-facing demeanor
- Comfortable making friendly small talk with end users—without distracting from their workflow
- Clear communicator, fast and accurate typist (60 WPM), and organized under pressure
- Experience in customer-facing roles (retail, hospitality, service industry) is highly valued
Why Rudick?
- Base Salary Range: $50-60k per year (exempt)
- Bonus: Performance-based annual bonus opportunity
- Benefits: Medical, dental, vision, 401(k) matching, certification reimbursement
- Culture: We value transparency, collaboration and continuous improvement
Salary : $50,000 - $60,000