ServiceNow Administrator

Location: Remote (PST/MST/CST; PST preferred)

Type: W2 Contract (Long-Term)

Start Date: ASAP

Project Overview

A leading global technology company is expanding its ServiceNow team and looking for a skilled ServiceNow Administrator to support, enhance, and maintain its enterprise ServiceNow environment. This role is ideal for someone who is proactive, collaborative, and comfortable working with cross-functional teams in a global setting. Must-Have Skills

• 2 years of hands-on ServiceNow administration, including configuration, maintenance, and support across multiple environments
• Experience troubleshooting client-side JavaScript and ServiceNow client scripts
• Strong understanding of the ITIL framework, with experience applying ITIL processes (Incident, Problem, Change, etc.)
• Experience creating Knowledge Transfer (KT) documentation and delivering user training
• Excellent collaboration, communication, and interpersonal skills
  
  

Nice-to-Have Skills

• Experience with the ServiceNow Platform Analytics Module
• ITIL Foundation certification
  
  

Education & Certification

• ServiceNow Certified System Administrator (CSA) required
• Bachelor’s degree in Computer Science, Engineering, or related field preferred
  
  

Day-to-Day Responsibilities

• Administer, configure, and maintain the ServiceNow platform across multiple environments
• Manage users, groups, roles, and permissions
• Resolve incidents, problems, and service requests in a timely manner
• Support change and release management processes
• Design, maintain, and update service catalog items, workflows, and approval processes
• Configure and automate platform functionality using business rules, client scripts, UI policies, notifications, and Flow Designer
• Support and maintain integrations between ServiceNow and other enterprise systems
• Manage update sets, migrations, and platform upgrades
• Monitor platform performance and identify optimization opportunities
• Ensure alignment with security, compliance, and best practice standards
• Develop and deliver user guides, KT documentation, and training sessions
• Partner with global and cross-functional teams to align ServiceNow capabilities with business goals
• Apply ITIL best practices to continuously improve IT service management processes
  
  

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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