What are the responsibilities and job description for the Engagement Manager position at The Select Group?
Engagement Manager– Service Delivery– Remote
The Select Group is currently seeking an Engagement Manager to join the Service Delivery team to support our active enterprise clients. The Service Delivery team functions as a hybrid of customer success and project execution. The Engagement Manager role is responsible on successful project execution, including monitoring scope, schedule, deliverables, budget, and overall client satisfaction. The ideal candidate will have experience developing client relationships, project support and oversight across a portfolio of client engagements.
Company Overview
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Responsibilities
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect With Us
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The Select Group is currently seeking an Engagement Manager to join the Service Delivery team to support our active enterprise clients. The Service Delivery team functions as a hybrid of customer success and project execution. The Engagement Manager role is responsible on successful project execution, including monitoring scope, schedule, deliverables, budget, and overall client satisfaction. The ideal candidate will have experience developing client relationships, project support and oversight across a portfolio of client engagements.
Company Overview
The Select Group (TSG) is a privately held technology consulting firm headquartered in Raleigh, North Carolina. Since 1999, we’ve been at the forefront of delivering end-to-end consulting services to clients across diverse industries throughout the U.S. and Canada. We help clients solve their toughest challenges, inspire digital innovation and drive meaningful results.
We are committed to supporting various client needs, helping them to address ever-evolving trends across various industries. Our service areas—Cloud & Infrastructure, Cybersecurity, Data & AI, Digital Transformation, Learning & Development, and Project Management & Agile—are designed to create long-term success by aligning with your business goals and advancing to meet future demands.
Key Responsibilities
- Centralized point-of-contact for client stakeholders
- Conduct client engagement kickoff and regular status update cadence meetings.
- Financial oversight and analysis (utilization against forecast, budget reporting)
- Understanding and driving client engagement outcomes to align with the SOW.
- Facilitation of project team calls and/or stand-ups.
- Capturing project status details and preparation of client reporting.
- Monitor weekly work plans, overall utilization, and deliverable completion.
- Performance management / productivity improvement and implementation with TSGs engagement consulting teams.
- Establish tracking & reporting SOW Service Level Agreements (SLAs) compliance and operational Key Performance Indicators (KPIs)
- Key risks, issues, and corresponding mitigation plans requiring client or leadership attention.
- 3 years of experience in Customer Success or Engagement Management with demonstrated ability to manage multiple concurrent client engagements
- Proven ability to independently manage client portfolios with minimal oversight.
- Strong contract interpretation skills with experience translating Statements of Work (SOWs) into actionable execution plans.
- Keen organizational skills with experience maintaining documentation libraries and tracking systems.
- Track record of meeting deliverable schedules and managing contractual obligations proactively.
- Experience conducting deliverable reviews, securing client approvals, and managing the amendment process.
- Demonstrated ability to customize standard processes and templates to meet specific client needs.
- Sound judgement in issue resolution, knowing when to escalate versus resolve independently.
- Proficiency in Microsoft Office Suite.
- Experience with CRM and Project Management platforms.
- Strong data management skills with commitment to data integrity.
- Analytical mindset with ability to extract insights from standard reports to inform decision-making.
At TSG, our culture is grounded in taking care of one another. Through our CSR program focused on the wellbeing of our people, we foster a high-performing environment. We remain committed to shaping a more inclusive future for our company and the communities we serve. By prioritizing wellbeing, growth, and inclusivity, we build a foundation of trust, innovation, and shared success—one that multiplies the achievements of our employees, our clients, and our business.
Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact hr@selectgroup.com for assistance.
For California Applicants, please visit the following website to view our CCPA Notice - https://www.selectgroup.com/ccpa-notice/
Connect With Us
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