Inn & Club Front Desk Agent

Job Description

The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting full time Front Desk Agents for Hilton Head’s No. 1 luxury hotel, the Inn & Club at Harbour Town.

Job Summary

Checks in and checks out guests, addresses guest concerns, and provides special services as needed to make guests' stays more enjoyable.

Essential Duties & Responsibilities

• Greet, register, and assign lodging to guests, and introduce them to their rooms in accordance with Forbes Travel Guide Standards.
• When rooming guests, explain critical information regarding safety and comfort, special features of the rooms, and use of Inn facilities.
• Interact with Housekeeping, Food & Beverage, Sports, Reservations, etc., to make guests' stays more enjoyable.
• Explain resort amenities to guests; answer inquiries pertaining to shopping, dining, entertainment, and travel directions; and book reservations as needed.
• Make/move reservations, provide transportation, transmit and receive messages, etc.
• Receive F&B room service requests from guests and deliver the room service in accordance with Forbes Travel Guide Standards.
• Receive special requests from guests and meet their needs in a timely, effective, and courteous manner.
• Ensure that guests consistently receive prompt, cordial attention at all times, including personal recognition and appreciation for their visiting the Resort.
• Settle guest charges, collect payment, and check them out.
• As needed, valet-park guest vehicles and retrieve the vehicles at the guests' requests in a timely, effective, and courteous manner.
• Collect guests' shoes for shining, shine them, and return them before 6:00 a.m.
• Deliver morning newspaper(s) and special announcements as needed each day.
• Walk the halls and clear them of room service items, trash, etc., at least twice per shift.
• Assist with housekeeping, turndown, and janitorial duties, as needed, inside and outside the Inn.
• Prepare guest packets, post charges, and other clerical work as needed.
  
  

EDUCATION And/or EXPERIENCE

Minimum of two years of college (hospitality school preferred) and minimum of six months related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.

Certificates, Licenses, Registrations

Valid Driver's license

Benefit Privilages

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period for full time employees
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas as well as at our other Riverstone properties
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits available to Full Time and Part Time employees after 60 day waiting period
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing