What are the responsibilities and job description for the Receptionist/Administrative Assistant position at The Scritchlow Agency - COUNTRY Financial?
Company Overview:
The Scritchlow Agency, an exclusive COUNTRY Financial provider, is committed to protecting what matters most to our clients—family, home, business, and future. We pride ourselves on offering exceptional service in a community-focused, client-first environment. As we grow, we’re seeking a dependable and organized Administrative Assistant to support daily operations and help ensure a positive experience for our clients.
Position Summary
The Administrative Assistant will serve as the first point of contact for clients, provide clerical and customer service support to our insurance agents, and help maintain a professional, efficient office. This role is critical in helping the agency run smoothly and uphold our standard of excellence.
Key Responsibilities
- Greet clients in person and by phone with professionalism and warmth
- Schedule appointments and manage calendars for multiple agents
- Maintain accurate client records and update account information in the CRM system
- Process incoming mail, emails, and phone inquiries
- Assist with policy changes, billing questions, and claim support
- Prepare and organize documents for client meetings
- Support marketing campaigns, follow-ups, and community outreach projects
- Perform general office tasks such as data entry, scanning, and filing
- Ensure office cleanliness and readiness for client visits
- Stay informed on industry regulations and product updates
- Build and maintain strong client relationships to encourage loyalty
Qualifications
- High school diploma or equivalent (Associate’s degree preferred)
- 2 years of administrative, receptionist, or customer service experience (Preferred)
- Strong organizational and multitasking skills
- Excellent verbal and written communication abilities
- Positive attitude, reliability, and a strong attention to detail
- Proficiency with Microsoft Office and comfort learning new software (Salesforce CRM experience preferred, but not required)
- Experience in insurance or financial services (Preferred, but not required)
- Bilingual skills (Preferred, but not required)
What We Offer
- Competitive pay
- Paid training and development
- Opportunities for long-term career growth
- Supportive, team-oriented environment
- 401K matching up to 3%
- Paid time off (starting at 5 days per year)
- Paid holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
How to Apply:
Submit your resume and a brief cover letter explaining why you're a great fit for this role.
We’re excited to meet someone who’s ready to be the backbone of our Agency’s operations!
Pay: $16.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $16 - $20