What are the responsibilities and job description for the Guest Service Agent position at The Sanctuary Hotel?
Job Overview
Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and well-cared for from check-in to check-out. Your energy and professionalism will set the tone for an exceptional stay, supporting the seamless operation of our front desk and guest relations. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier customer service in a vibrant resort environment.
*** Mandatory two (2) Night Audit Relief Shifts***
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
- Manage multi-line phone systems with excellent phone etiquette, handling inquiries and reservations efficiently.
- Assist guests with room assignments, special requests, and providing information about hotel amenities and local attractions.
- Maintain accurate guest records, process payments, and handle billing inquiries with precision.
- Support night audit procedures to ensure financial accuracy and reporting at the end of each shift.
- Address guest concerns promptly, demonstrating strong guest relations skills to resolve issues effectively.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet high standards of cleanliness and comfort.
- Promote hotel services and amenities to enhance guest satisfaction and encourage repeat visits.
Experience
- Previous experience in hotel management or front desk operations is highly desirable.
- Proven customer service skills with a friendly, energetic approach to guest interactions.
- Multilingual abilities are a plus, enabling effective communication with diverse guests.
- Familiarity with hospitality management software and multi-line phone systems is preferred.
- Knowledge of hotel operations, including night audit procedures and guest relations practices.
- Strong organizational skills to manage multiple tasks efficiently while maintaining a positive attitude.
- Bilingual proficiency enhances your ability to connect with a broader range of guests in a resort setting. This role is perfect for motivated individuals eager to thrive in a fast-paced hospitality environment where excellent service makes all the difference!
Pay: $23.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23 - $25