Store Clerk (8167)

JOB SUMMARY:

Assists store customers in donating, selecting, and purchasing store items; operates and maintains a cash register; responds to customers’ questions; maintains the cleanliness and orderliness of the store displays; ensures the security of store items and the cash register. 

ESSENTIAL FUNCTIONS:             

This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Assists customers purchasing items from The Salvation Army by ringing up sales utilizing a cash register; collects monies, counts change, and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register printouts; prepares and delivers bank deposits; ensures the security and accountability of all cash register funds and sales records in accordance with established operating procedures. 

Prepares, processes, and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area, may assist with hauling donations to the storage area; prepares and provides tax receipts as needed. 

Answers the store telephone tactfully and courteously; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Opens and/or closes store doors in accordance with the store schedule.

OTHER RESPONSIBILITIES:

Assists in pricing and tagging items in the store in accordance with established procedures.

Assists customers in carrying purchased/donated items in/out of the store.

Assists in disaster relief projects as needed.

Monitors the work of volunteers working in the store.

Performs other related work as required.

MATERIALS AND EQUIPMENT:

Cash Register                                       Hand Truck                              General Office Equipment 

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of effective customer service techniques.

Knowledge of the principles and practices of basic mathematics.

MENTAL AND PHYSICAL ABILITIES:

Ability to meet attendance requirements.

Ability to read, write, and communicate in the English language.

Ability to operate a cash register.

Ability to perform routine mathematical computations and count change.

Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of sitting.

MINIMUM QUALIFICATIONS REQUIRED:

EDUCATION AND EXPERIENCE:

High School diploma or G.E.D. and experience working in a retail store preferred,

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

None.