Social Services Supervisor

ABOUT THIS OPPORTUNITY:

Plans, directs, coordinates and monitors the day-to-day operations of all transitional, emergency, crisis intervention needs, and residential services; supervises all residential services staff; and ensures work conducted is in compliance with established policies and procedures as well as local, state and federal regulations; monitors assigned caseload of clients participating in a short-term life management program.

Key Responsibilities:

• Plans, directs, and supervises the work of all Case Aide staff, volunteers, and interns; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; assists with both conducting performance evaluations and providing hiring/firing recommendations.
• Administers, leads, plans, supervises and participates in all areas of the day-to-day operations of all shelter programs; ensures all activities are conducted in compliance with established policies and procedure
• Assigns preparation schedules and duties to all Case Aide staff involved with program audits and holds residential services personnel accountable for exceptions; develops with the appropriate personnel a corrective plan of action to address programs exceptions noted during the review.
• Communicates and coordinates with the immediate supervisor and Program Managers to identify and establish short and long range plans, goals and objectives for all residential services; establishes operational mission statements and objectives for all areas related to residential services; provides leadership, motivation and direction to residential services staff in achieving these goals and objectives.
• Supports and relieves the Program Managers of administrative details related to Case Aide Staff support and provides assistance with special projects to staff as needed.
• Partners with Office Manager/Secretary to help provide Case Aide support, when needed, for Receptionist desk coverage.
• Ensures Case Aide staff deliver trauma competent services in a manner that reflects The Salvation Army's mission.
• Oversees regular inspections of client spaces (rooms and dayrooms) in tandem with the Case Aide Shift Coordinators; provides individual instruction or correction to clients regarding proper use of the facility as needed; reports damage or other maintenance needs to Director of Operations or appropriate Program Managers
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively. Ability to perform data entry into a computer.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the
• proper corrective action.
• Ability and willingness to perform all duties with an understanding of the mission, ministry, philosophy, culture, and protocol of The Salvation Army and conducts all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.
• Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to heavy objects (less than 25 pounds.) occasionally
• Work is performed in a residential facility where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt and the like. Work may also be performed in a kitchen environment where there are physical discomforts associated with changes in temperature associated with cooking and the kitchen environment.

Employee Benefits:

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.
• Paid Time Off

WHAT WE ARE LOOKING FOR IN YOU:

Education and Experience:

• Bachelor’s degree from an accredited college or university in Social Work, Psychology or a related field,
• And
• Two years progressively responsible experience administering shelter programs,
• Or
• Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications:

• Valid State Drivers License

Equal Opportunity Employer: Veterans | Disabled