Red Shield Youth Center Site Director

Plans, coordinates, directs, evaluates and manages the overall daily operations of the designated Center, with the primary concern for programs and service delivery, supervision and training of staff, facilities management, program safety, community relations, and youth membership administration. Manages the delivery and supervision of a variety of youth programs within a specific center. Supervises a team of Program Instructors ensuring compliance with operational, program and safety standards. Coordinates services with local schools, referral sources, and students. Represents the Center in the community and builds a professional and positive image of The Salvation Army. May be required to transport youth center members and staff to/from center and approved activities and events.

Serves as a liaison with Corps programming staff to identify and incorporate mission alignment and outcomes. Participates in The Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders.

Key Responsibilities:

Program Operations Management Responsibilities:

• Manages the daily facility operations and approved program operations for a designated Center; ensures facility operation and regular daily programming are conducted according to the design and intent set forth in the operational plan. Reviews programming schedules and ensures alignment with program curriculum and activities. Ensures that programs operations are safe and drive desired outcomes.
• Participates in youth program activities to maintain good public relations for programs, services, and activities.
• Provides customer service to parents and the community to establish good parent and community relations and in the event of complaints and concerns; addresses and elevates concerns or potential concerns in a timely manner. Maintains contact as needed with external community groups, schools, member’s parents, and others to assist in resolving conflicts.
• Manages daily operational support and responds to routine questions and needs for support.

Staff Supervision & Training Responsibilities:

• Supervises and evaluates the work of the program staff responsible for the development and delivery of all programming activities and events. Ensures the program staff conduct program activities in accordance with operational standards and program objectives/outcomes.
• Recruits, hires, and trains staff to effectively deliver programs and maintain high quality standards.
• Meets regularly with the program staff to establish program and training needs, manages the staff required to carry out the functions of the programs and responsibilities of the position, and supports and responds to staff to meet their daily needs.

Facilities & Fleet Management Responsibilities:

• Manages the safe use and routine maintenance of the Center facilities and equipment year-round; ensures the Center is ready for programming on time and on a regular bases to support programming and staff in all facilities; ensures repairs and maintenance needs are communicated and followed up on a timely basis with maintenance staff; ensures a daily, and as needed, assessment of the Center is conducted to reduce risk and promote cleanliness; ensures the janitorial staff maintain the Center in a clean and safe manner. Ensure fire extinguishers are inspected annually. Participates in addressing Center facility concerns as needed.
• Manages the safe and routine use of the fleet of buses/vehicles year-round; monitors GPS system for fleet, if applicable; ensures the fleet of buses/vehicles is safe, road ready and clean.
• Monitors and manage fleet repairs and regular maintenance in a timely basis; ensure registration, insurance and inspection stickers are up to date and always located in the buses/vehicles; ensures that all vehicle logs are maintained and inspected on a regular basis.

Program Safety Responsibilities:

• Monitors and evaluates all Center space and activities and provides leadership necessary to ensure daily operations and programming support the safety of staff, youth, parents, visitors, center facility; ensures the implementation of sound safety practices throughout the programming. Take all necessary and reasonable precautions to protect youth, staff, equipment, materials, and facilities.
• Evaluates, detects, and identifies potential risks/issues at centers and reports to Executive Director immediately; ensures that all safety hazards within the center facilities are addressed immediately and that correction, repair and/or replacement of broken equipment or damaged facilities is taken care of.
• Plans and prepares for emergency responsiveness; ensures emergency Preparedness Plans are complete and posted in al locations and are practiced regularly. Ensures Emergency Response numbers are posted and there is up-to-date family contact information and authorization for emergency care for each child is readily available. Ensure all center first aid kits are stocked on a regular basis.

Program Evaluation, Data Management & Resource Management:

• Assesses the effectiveness of center programs through data collection, analysis, and reporting to identify areas for improvement.
• Collaborates with center staff to maintain accurate records of student progress, program attendance, and required reports to meet organizational and regulatory compliance.
• Manages the comprehensive collection and reporting of information for programs, ensures the regular review of routine processes for data collection and reporting.

Community Engagement Responsibilities:

• Collaborates with program staff to build relationships with local schools, libraries, colleges, and other community organizations to access additional resources and support for youth.
• In conjunction with the program staff, develops collaborative partnerships with other youth serving organizations, youth, parents, families, and community organizations.
• In conjunction with the program staff, increase visibility of Center programs via posting of events, announcements of upcoming events and the dissemination of timely information for the development of advertising and promotion through mailings, fliers, and media releases.

Physical Requirements and Working Conditions:

Must be able to remain in stationary position frequently.

Occasionally move about the office to access filing cabinets, office machinery, attend meetings and the like.

Frequently move about the community to complete job duties.

Frequently operate computer, and other office equipment such as a copy machine, printer, and the like.

Frequently communicates with staff, partners, community, and the like to conduct regular business operations.

Seldom move boxes or items weighing up to 25 pounds.

Daily operation and use of software and computer applications required for business functions.

Occasionally to frequent operation of a personal motor vehicle and operation of company vehicle relevant to carrying out job duties required for the position.

Frequently spend time in intense concentration reviewing and entering information into computer.

Ability to communicate with individuals utilizing a telephone, computer, or other electronic device.

Ability to express or exchange ideas by means of spoken words, communicating orally with others accurately and clearly.

Ability to drive an approved vehicle to transport youth center staff and members in a safe manner obeying all driving requirements and standards.

Position requires travel within the community and to participate in off-site center events. May require travel outside of the geographic area of center location.

This job is performed in a youth center environment and out in the community. Time is also spent at facilities similar to youth recreational facility or community center. The noise level in the work environment is usually moderate and at times loud. Work sites are often located I low-income areas and challenging neighborhoods.

Position requires employees to occasionally work with challenging youth and family members. Speak with or assist with upset parents/guardians. Occasionally speaking with upset external partners or community members. May be exposed to emotional outbursts from youth or their family members and may be exposed to germs and children who are ill.

Employee Benefits:

• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 403b Retirement Plan
• Life Insurance and more

Education and Experience:

Bachelor’s degree from an accredited college or university in a related field

And

Three (3) years of proven experience in managing youth programs, preferably in an after-school or community center setting

Or

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Valid State Driver’s License

Must be able to obtain CPR and First Aid Certification.