Red Shield Youth Center Membership Clerk (5418)

Schedule/Hours: Monday – Friday, 25 hours weekly

This position is responsible for:

Maintains accurate membership records and files; receives, logs and safeguards youth information and program fees. Greets, directs and aids youth and visitors in a positive and professional manner. Checks members in and out using the member tracking system ensuring real-time accountability of Center member attendance. Provides parents and visitors tours and center informational flyers; answers phone and responds to callers’ questions and provides clerical support to staff. Helps to ensure all youth and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the center. Demonstrates a commitment to upholding The Salvation Army mission and values.

Participates in the Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders.

Responsible for ensuring all Red Shield Youth Center operational standards are implemented and maintained as related to job responsibilities.

Key Responsibilities:

Membership Responsibilities:

• Administers youth member data daily and ensures member data is accurate, and all applications are fully completed, fees collected, and membership cards issued.

• Assists youth members daily to ensure they accurately scan their membership cards prior to entering program areas. Ensure membership cards are made & reissued in a timely fashion.

• Maintains membership and attendance records and prepares associated reports.

• Obtains and enters individual program areas roster accurately daily.

• Ensures the accuracy, integrity and security of all program data and memberships.

Receptionist Responsibilities:

• Maintains a professional customer service attitude in which youth members, parents, staff, and visitors are greeted in a warm, friendly and helpful manner.

• Monitors visitors access and sign-in as required.

• Responds to visitors, parents, volunteers and youth members inquires and/or redirect questions to appropriate staff.

• Answers incoming telephone calls, determine purpose of callers, and forwards calls to appropriate personnel or department.

• Answers questions about organization and provides callers with address, direction, and other information. Records and deliver messages or transfer calls when appropriate staff is unavailable.

Other Responsibilities:

• Collects membership, summer, field trips, program and special events. Maintains logs and safeguards all financial information.

• Tracks youth member payment plans and provides necessary follow-up until payments are received in full or alerts supervisor when unable to collect.

• Participates as part of a team for effective center operations by helping out where needed or directed.

• Participates in training/educational opportunities to expand knowledge and skills.

Physical Requirements and Working Conditions:

This job is performed in a youth center environment and out in the community. Time is also spent at facilities similar to youth recreational facility or community center. The noise level in the work environment is usually moderate and at time loud. Work sites are often located in low-income areas and challenging neighborhoods.

Position requires employees to occasionally work with challenging youth and family members:

• Speak with or assist upset parents/guardians.
• Occasionally to frequently speak with upset external partners or community members.
• May be exposed to emotional outbursts from youth or their family members and may be exposed to germs and children who are ill.

May require travel within the community to participate in off-site Center events.

Must be able to remain in stationary position frequently.

Occasionally move about the office to access filing cabinets, office machinery, attend meetings and the like.

Frequently operate a computer and other office equipment such as a copy machine, printer, and the like.

Frequently communicates with staff, partners, community, and the like to conduct regular business operations.

Daily operation and use of software and computer applications required for business functions.

Employee Benefits:

• Paid Time Off (PTO)

• 403b Retirement Plan

• Voluntary Life Insurance & Benefits

• Supplemental Insurance

Education and Experience:

High School Diploma or G.E.D. equivalent required,

and

one year working in office environment performing office practices or customer service,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Equal Opportunity Employer: Veterans/Disabled