Receptionist (5598)

Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records

accurate and complete messages when necessary; receives and receipts deliveries and donations;

greets and announces visitors and clients; provides general information about The Salvation Army's

operations and services; performs routine clerical work such as typing and filing.

Essential Functions

This job description should not be interpreted as all-inclusive. It is intended to identify the

essential functions and requirements of this position. The incumbents may be requested to

perform job-related responsibilities and tasks other than those stated in this job description.

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions

and provides accurate information.

Records accurate and complete messages; ensures the timely and accurate distribution of messages

through telephone and/or E-mail.

Receives, greets, and announces visitors in a courteous and tactful manner.

Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have

signed-in and gives them a badge.

Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby;

notifies proper individuals of item arrival by telephone and delivers to the appropriate office.

Makes various announcements over the intercom such as car lights being left on in the parking lot or

announcements for donations.

Maintains the neatness of the reception area.

Performs other related work as required.

Materials and Equipment

Telephone Switchboard General Office Equipment

Knowledge, Skills and Abilities

Ability to operate a telephone and/or switchboard.

Ability to direct phone calls to the appropriate person or destination.

Ability to respond to callers and visitors in a courteous and tactful manner.

Ability to screen calls in a courteous and tactful manner.

Ability to work with people in a calm, courteous, and tactful manner.

Ability to record accurate messages, or put them in voice mail.

Ability to maintain an adequate supply of sign-in forms and employment applications.

Ability to respond to emergencies in a calm and effective manner.

Ability to project a positive and professional image of The Salvation Army.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Education and Experience

High school diploma or G.E.D. required,

and

Two years of progressively responsible experience working in a major firm with telephone switchboard

responsibilities,

or

Any equivalent combination of training and experience which provides the necessary knowledge, skill,

and abilities.

Licenses and Certifications

None

Physical Requirements/Working Conditions

Work is performed in the lobby area where there are physical discomforts associated with changes in

weather or discomforts associated with noise, dust, dirt, and the like.

Statement of Purpose

This document provides descriptive information about the above Salvation Army position. Work actually

performed by incumbents in this position may vary. Although this document may be used for recruiting,

staffing, or career planning, the information contained herein should only be used as a guideline or

recommendation for the content of and qualifications for this position. An individual’s ability to meet the

qualifications and capabilities described in this document is not a guarantee of employment or promotion.

The Salvation Army reserves the right to make changes to this document as deemed necessary without

providing advance written notice.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an

employee of The Salvation Army to undermine its religious mission.