Lead Housing Monitor (4578)

LOCATION: Cambridge, MD

SCHEDULES: 28 hours/week; 12:00am - 7:00am AND 5:00pm - 12:00am

RATE RANGE: $17.00 - $19.00 hourly

This position is responsible for:

Serving as a lead worker to Housing Monitors. The incumbent monitors the day-to-day routine operations of the Housing Monitors; monitors the activity of residents on an assigned shift ensuring safety, security, and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures the physical plant is maintained in a neat and proper order. As a lead position, the incumbent will work a non-traditional schedule to include weekend and evening shifts.

Key Responsibilities:

Staff Oversight

• In collaboration with the manager/officer, plans, schedules, and assigns work of Housing Monitors; instructs and trains employees in the proper methods and procedures; monitors work in progress and upon completion to ensure compliance with established shelter policies and procedures; assists employees in resolving routine problems; ensures scheduling problems are resolved quickly and efficiently; notifies manager/officer of unique operational or personnel problems.

Resident Supervision

• Monitors the activities of the resident’s ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
• Monitors wake up procedures for residents; conducts room checks and assists with getting residents to breakfast and/or daily tasks.

Physical Plant Maintenance

• Monitors the use of the TV in lounge area; monitors light out and ensures quiet area for those sleeping; monitors those coming in late from night shift; monitors visitor policy.
• Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.

Record Keeping

• Opens and closes the doors at designated hours of operation.
• Conduct and/or ensure client’s census are being taken at 9am, 4pm and 10pm and every two (2) hours during the night; also, after emergencies (ex. Fire) or when deemed appropriate to locate a client; complete the necessary paperwork; informs management team of any client irregularities.
• Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists; prepares, tallies, and balances monies with receipts; drops the money in the safe.
• Monitors the reception area and performs clerical jobs as assigned.
• Answers telephone and respond to questions regarding the shelter operations.
• Answers the crisis hot-line and provides crisis intervention through telephone interviews and client counseling where applicable.
• Clean the lounge and snack area; replace household supplies as needed.
• Attend weekly staff meetings.

Training

• Complete the minimum number of annual required training.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis.  Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work is performed in a lodge/shelter facility where there is little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. and one (1) year experience performing security or social service work preferred, OR
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

• None

​​​​​​​Equal Opportunity Employer: Veterans | Disabled

Salary : $17 - $19