Donor Relations Coordinator (6480)

Schedule/Hours: M – F 8:30 a.m. – 4:30 p.m. (35 hours per week)

This position is responsible for: 

Manages the day to day operation and maintenance of the donor program to include donor records; benefits for the mid-level and major donors; donor inquiries, correspondence, and acknowledgements; Works in close partnership with Director of Development and Area Commander to enhance donor relationships and increase support through marketing and event-specific avenues.

Key Responsibilities:  

• Manages donor database systems (Interchange and Power BI); obtains, inputs, and updates pertinent donor information; records changes and makes necessary deletions; prepares routine and special donor activity reports; ensures the accuracy and completeness of the same.
• Produces acknowledgement letters, invitations, and specialized pieces for stewardship, cultivation and solicitation.
• Researches and references database records in order to respond to donor and/or development staff questions.
• Prepares various routine and specialized donor activity reports and communicates with stakeholders via phone calls.
• Works with direct mail vendor to review, provide edits, and approve all direct mail pieces. Ensures all communication through direct mail has consistent messaging and meets brand standards.
• Executes efforts strategically by building audiences through the gathering of data from the donor database to assess prospects, create prospect lists and coordinate prospect review; working closely with the Director of Development to implement strategies that support on-going event and donor management efforts.
• Plans, directs and coordinates all aspects of benefits program, recognition and stewardship events for donors to include invitations to special events and appreciation gifts.
• Performs other related work as required.

Physical Requirements and Working Conditions: 

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to type and keypunch information into a computer.
• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking.
• Occasional evening and weekend hours required.
• Work in a normal office environment where there are little or no physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits 

• Health, Dental and Vision Insurance 
• Vacation, Sick, Personal, and Holiday Paid Time Off 
• Retirement Plan 
• Life Insurance and more! 

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree from an accredited college or university AND
• Two years’ experience performing administrative work in a customer service setting, and experience operating/maintaining a computer database OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

LICENSES AND CERTIFICATIONS:

None.

Equal Opportunity Employer: Veterans | Disabled