Director of Operations

The Director of Operations serves as a key leader within the East Cleveland Corps, supporting the Corps Officers and advancing the mission of The Salvation Army through effective daily operations. This role oversees administrative and fiscal functions, leads the Operations Department, and manages special events.

The Director also supports external relations, media engagement, and interdepartmental coordination to ensure alignment across all areas. Additionally, this position contributes to local revenue generation efforts to sustain mission-driven services. The ideal candidate demonstrates professionalism, discretion, adaptability, and a commitment to ongoing development.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administration (including Human Resources, Fundraising & Finance)

• Serve as the person-in-charge, in the absence of the Corps Officers
• Assist with the development, coordination, implementation, enforcement, and evaluation of corps operations, including all policies and procedures.
• Maintain Human Resources, attendance records and process payroll.
• Participate in and/or conduct employment interviews.
• Assist with regular financial processes (securing, counting, deposits, reports), as directed
• Oversee the compilation of accurate, timely statistical reporting to DHQ and funders.
• Explore potential funding sources. Assist in the preparation and review of funding requests, preparing reports.
• Attend conferences as recommended by the Corps Officers.
• Process & oversee all requests for Court-ordered or School-mandated Community Service
• Serve as primary contact for In-Kind Donations coordination
• Process requisitions as appropriate.
• Assist Corps Officers with coordination of annual Red Kettle Campaign
  
  
  

Office Management

• Give direct supervision to Operations Assistants
• Maintain main office and all office equipment
• Centralize the filing of official administrative documents
• Prepare correspondence, as needed
• Answer and direct phone calls
• Ensure general files are up-to-date and in order, including Corps inventories.
• Manage mail, incoming and outgoing
• Manage multiple calendars
• Serve as a secretary to committee meetings as assigned, record minutes, send notices, etc.
• Order office supplies and equipment; prepare estimates and requisitions, as directed.
  
  
  

Special Events

• Provide oversight and coordination of all special events
• Support events and campaings as needed
  
  
  

Facilities

• Market, generate revenue, review, and process requests for facility rentals, to meet quarterly targets
• Responsible for ensuring events are adequately staffed and resourced with equipment
• Give direct supervision to Lead Facilities Assistant (or equivalent) and Facilities department and Donation Driver & Corps’ vehicle fleet
• Ensure required licenses are kept current
• Maintain registrations & repair records for all vehicles assigned to East Cleveland
• Responsible for facility management including scheduled & preventative maintenance planning, supply ordering and project planning
• Develop and enforce daily facility maintenance schedule
• Schedule staff as necessary for snow removal and special events coverage
• Conduct Health & Safety compliance checks monthly
  
  
  

Other Duties And Responsibilities

• Involvement in the total Corps program with willingness to help in all areas as needed, including dining room, outdoor/indoor activities, children with problems, client engagement, etc.
• Promote observance of the moral and ethical codes affecting entire East Cleveland Corps Community.
• Attend and contribute to Department Head & General Staff Meetings.
• Responsible for sharing with the Corps Commanding Officer all matters of mutual concern relating to the total welfare of the Corps Program.
• Assist with all activities related to the Red Kettle effort, under the direction of the Corps Officers, including recruiting, training and instructing potential employees
• Serve as a member of the Operations Team, during disaster emergencies
• Perform related duties, as assigned
  
  
  

SUPERVISORY RESPONSIBILITIES: The Director of Operations will provide direct supervision of:

• Lead Facilities Assistant
• Donations Driver
• Community Service Workers/Students
• Operations Assistants
• Assigned Interns
• Department Heads, in the absence of the Corps Officers
  
  
  

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in business/organizational management or high school diploma with at least 5 years’ experience in the operations of a Salvation Army Corps
• Human Resource and organizational skills are preferred
• Highly developed interpersonal leadership skills.
• Proficient use of Microsoft Office applications and working knowledge of office procedures/equipment.
• Strong communication and organizational skills; Should possess those qualities of heart, mind, and character that apply to all those working intimately with people.
• Must possess at least 3 years of experience in a supervisory capacity
• At least 5 years of experience with the Red Kettle Campaign preferred
• Must have a valid driver’s license in good standing. Ability to drive 12 passenger van and pass required Salvation Army driving test.
  
  
  

WORK ENVIRONMENT

The Director of Operations regularly works in a professional office setting while also being actively involved in Corps activities, events, and facility operations. The role requires frequent interaction with staff, volunteers, clients, and community partners. Responsibilities may include extended hours, evenings, and weekends, particularly during seasonal programs, special events, and fundraising initiatives. The position may involve light to moderate physical activity, including standing, walking, lifting supplies, and supporting event setup and breakdown. The work environment can be fast-paced and requires the ability to manage multiple priorities while maintaining professionalism, flexibility, and attention to detail.

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.