Social Services Case Manager

Overview

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most.

Scope of Position:

The Social Services Case Manager coordinates and delivers social service programs and provides direct assistance to individuals and families in need. This role operates under the direction of the Corps Officers and supports a broad range of services based on corps priorities and community needs.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide case management services, including client intake, assessment, service delivery, referrals, and follow-up, in accordance with established program guidelines
• Maintain timely, accurate, and confidential client records, including case notes and required statistical reporting.
• Coordinate and support ongoing and seasonal assistance programs, including food distribution and other basic needs services
• Maintain program areas, including pantry and distribution spaces, in a clean, organized, and functional condition
• Order, receive, and manage food and program supplies through appropriate sources, ensuring proper handling, storage, and inventory control in accordance with applicable standards
• Recruit, onboard, train, and support volunteers for social service programs in accordance with Salvation Army policies and onboarding requirements; maintain accurate volunteer records and required clearances
• Build and maintain relationships with community partners to support referrals, collaboration, and resource development
• Ensure services are delivered in alignment with established Salvation Army policies, procedures, and social service standards
• Perform other duties as assigned by the Corps Officers

SUPERVISORY RESPONSIBILITIES:

This position does not have formal supervisory responsibilities but may direct volunteers during program operations.

SCHEDULE EXPECTATIONS

This is a full-time, non-exempt position. Schedule may vary based on program needs and may include occasional evenings, weekends, and increased hours during seasonal programs.

Qualifications

EDUCATION AND EXPERIENCE

Bachelor’s degree preferred, with three to five years of related experience in social services, human services, or case management.

SKILLS AND COMPETENCIES

• Valid driver’s license
• Proficiency in Microsoft Office
• Strong organizational, communication, and multitasking skills
• Ability to build effective relationships within the community
• Ability to maintain accurate and confidential records
• Ability to work within established guidelines while responding to changing program needs
• Ability to interact effectively with individuals from diverse backgrounds and experiences, including those experiencing crisis or instability
• Sound judgment and ability to maintain appropriate professional boundaries in a client services environment

COMPLIANCE AND TRAINING REQUIREMENTS

• Completion of KeepSAfe abuse risk management training as required by Salvation Army policy
• Completion of required training as assigned, including those related to social service programs, compliance, and best practices

COMPENSATION AND BENEFITS

• Generous paid time off
• Paid holidays
• Sick leave
• Personal days
• Bereavement Leave
• Excellent medical, dental, and vision benefits
• Short-term and long-term disability
• Retirement plan

*Benefits may vary based on position classification and eligibility.

The information in this job description indicates the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.  Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

The employee occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job-related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Please submit your resume and letter of interest to http://careers-usesalvationarmy.icims.com

External candidates interested in this position, please apply online at http://careers.salvationarmy.org/