What are the responsibilities and job description for the Social Ministries Case Manager position at The Salvation Army Eastern Territory?

Overview

The Salvation Army’s Springfield Corps., is hiring a Social Ministries Case Manager and offers excellent benefit package to eligible employees including:

Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
Employer funded Pension Plan (company contributions begin after 1 year of employment)
Comprehensive health care coverage with low-cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
Most importantly – a job with a good purpose!

Location: 170 Pearl St., Springfield, MA

Hours/week: 35 hours per week

Exemption: Non-Exempt

Pay Range: $18.39 - $24.00 per hour

*starting pay varies depending on experience and qualifications*

Provide direct assistance to qualified individuals seeking emergency services.

Duties & Responsibilities:

Casework

Interview clients and assess needs and resources of clients.

Provide emergency assistance, counseling, advocacy to clients according to the needs assessed.

Make referrals to area agencies for further services.

Schedule appointments for clientele as needed.

Maintain accurate and confidential daily records of clients including but not limited to forms/files/correspondence/statistical information/ and other records as required.

Recognize spiritual needs of persons which may require referral to the Corps Officers (who are ordained ministers of The Salvation Army).

Program Support

Assist with the implementation and coordination of social ministries programs at Corps

Maintain inventory for feeding program and emergency food pantry, including supporting Corps officers in grant and in-kind donation development.

Network with and cultivate collaborative relationships with key personnel at other social service agencies and community-based organizations in the corps area.

Attend community meetings as requested by Corps Officers

Pathway of Hope

Identify and interact with families and individuals to assess their requirements, find internal and external social services programs that would assist them, assess their most urgent needs, appraise the situation, and listen to the clients’ concerns.

Develop a detailed plan of action to address identified root causes and needs of eligible clients, set goals and outcomes for said clients, and find necessary resources to meet the goals

Establishing and strengthening solid community collaborations with outside agencies, and serving as a client advocate, enhancing a collaborative relationship to maximize the family’s ability to make informed decisions.

Consult with other external agencies to provide support services and resources.

Keep comprehensive records of clients’ progress throughout the process, including every call, referral, and home visit to track a family’s success.

Input accurate and complete data for all contacts with clients into the social ministries database and required data tracking into Service Point database. Participate in required social service, counseling, and other appropriate TSA trainings.

Stay in touch with clients to ensure the services were beneficial and that their needs are still met after pointing clients in the right direction for services.

Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.

Remain up to date with all Keep SAfe training

Perform other duties as required

QUALIFICATIONS

Education Requirements:

Associates or Bachelor’s Degree in the Social Services field required OR;

High School Degree with 2 years’ experience in the social services field

Work Experience:

1-year experience in the Social Services field

Other Qualifications:

Familiar with principles of strength-based case management
Working knowledge of Microsoft applications (Word, Excel, PowerPoint, Access)
Proven written and verbal communication skills
Strong interpersonal and organizational skills
Must be able to lift 25 lbs
Good problem-solving skills
Knowledge of the local community and services provided
Valid driver’s license and use of official vehicle may be required. Ability to travel as needed
Bi-lingual, preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary : $18 - $24

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Social Ministries Case Manager

What are the responsibilities and job description for the Social Ministries Case Manager position at The Salvation Army Eastern Territory?

Overview

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