Inside Sales Representative

Company Description

The Rubber Group is a trusted manufacturing partner, specializing in engineering and material science to address the most demanding sealing and molded rubber component needs. Known for flexible capabilities and exceptional expertise, we are dedicated to delivering best-in-class service. At The Rubber Group, we prioritize building long-term partnerships by treating customers, suppliers, and employees with respect and professionalism.

Position Summary

The Inside Sales Representative is responsible for managing inbound and outbound sales activities to drive revenue growth, support key accounts, and ensure a high-quality customer experience. This role is critical in qualifying leads, generating quotes, closing smaller orders, and working closely with the outside sales and operations teams.

Essential/Primary Duties & Responsibilities

· Follow all company safety polices

· Respond promptly to inbound inquiries (phone, email, web) and work with the team to qualify leads.

· Generate quotes, process orders, and manage communication through to close.

· Proactively reach out to dormant accounts, upsell/cross-sell existing customers.

· Maintain accurate CRM records and update deal, customer info, and activities.

· Coordinate with operations, engineering, and customer service for order fulfillment and technical information.

· Support outside sales reps with account intelligence, appointment setting, and inside coordination.

· Track and achieve daily/weekly activity goals (calls, emails, quotes, closes).

· Monitor customer satisfaction and resolve issues or route them appropriately.

· Assist in sales campaigns, promotions, or trade show follow-up activities.

· Other duties assigned by management

KPIs / Performance Metrics:

· Number of qualified leads and follow-ups

· Quote-to-close conversion rate

· Revenue booked from inside sales channel

· CRM activity tracking (calls, emails, pipeline updates)

· Customer retention and satisfaction (for managed accounts)

Knowledge, Skills and Abilities:

· Thoughtful, fair, and even-handed temperament

· Excellent management skills

· Excellent verbal and written communication skills

· Extensive knowledge of customer service procedures and principles

· Organized with attention to detail

· Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor

· Proficient in Microsoft Office Suite or related software

· Excellent problem-solving skills and strong work ethics

· Critical thinking skills

· Complex problem-solving skills

· Judgement and decision-making skills

Education / Qualifications and Experience Requirements:

2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)

· Strong communication skills (verbal and written)

· Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)

· Detail-oriented with solid organizational skills

· follow-up activities.

· 2 years of inside sales, customer service, or account management experience (preferably in manufacturing or industrial sector)

· Strong communication skills (verbal and written)

· Proficient with CRM systems (e.g., Salesforce, HubSpot, or similar)

· Detail-oriented with solid organizational skills

· Comfortable with technical products and multi-step sales processes

· Team player who can collaborate across departments

Preferred Skills:

· Experience with ERP systems

· Manufacturing industry knowledge or familiarity with engineered products

· B2B sales background