Office Assistant - Roofing & Chimney Services

The Roof Commander & 7X Chimney Solutions is a trusted name in roofing and chimney services, and we are looking for an organized, reliable, and professional Office Assistant to join our team. As the first point of contact for our customers and the central hub for our field technicians, you will play a vital role in keeping our daily operations running smoothly.

If you are a detail-oriented professional who thrives in a fast-paced environment and possesses excellent communication skills, we want to hear from you!

Key Responsibilities

• Customer Service & Scheduling: Answer incoming phone calls, address customer inquiries, and schedule service appointments efficiently.
• Invoicing & Billing: Prepare, send, and follow up on customer invoices and process payments accurately.
• Data & File Management: Maintain, organize, and update physical and digital customer files, job records, and company documentation.
• Operations Support: Act as a liaison between office operations and field technicians to ensure clear communication of scheduling updates.
• General Administration: Perform other general office duties as assigned to support business growth and efficiency.

Qualifications & Requirements

• Proven experience as an office assistant, receptionist, or in a similar administrative role (experience in construction/trades is a plus, but not required).
• Strong verbal and written communication skills with a professional phone demeanor.
• Proficiency in basic office software (e.g., Microsoft Office, Google Workspace, QuickBooks, or scheduling software).
• Excellent organizational and time-management skills with the ability to multitask.

Workplace Policies: > * Probationary Period: To ensure a mutually great fit, this position includes structured performance reviews at the 30-day, 60-day, and 90-day milestones.

• Device Policy: We maintain a focused, distraction-free office environment, so personal cell phone use is limited to work-related duties and technician communication. However, we understand life happens—personal or urgent calls are absolutely permitted with supervisor approval.