What are the responsibilities and job description for the IT Helpdesk Technician - L2 position at The Rockridge Group?
TITLE: IT SUPPORT SPECIALIST (L2)
About role:
We are seeking a dedicated and technically skilled IT Support Specialist to join our team supporting the team & Lab environments. This role is responsible for delivering end-to-end technical support for both Mac and PC platforms, with a strong focus on software installation, configuration, patching, operating system support, hardware troubleshooting, and tech refresh initiatives.
Key Responsibilities:
- Install and configure customer related software and application needs
- Software & Specialized application and configuration support
- Application & Software patching and security updates
- Operating System support on both Mac & PC platforms
- Assist with and facilitate Hardware Break Fix support on both Mac & PC Platforms while working closely with HLS Services for system repair needs, loaners, and hot swaps Reimage systems on both Mac & PC Platforms as needed
- Inventory, catalog and manage systems qualifying for Tech Refresh
- Handle and facilitate Tech Refresh for qualifying systems while working closely with HLS Services for system related needs in support of Tech Refresh requirements
- Facilitate data migrations as related to Tech Refresh or as needed
- Coordinate with customers on related support needs
- New system rollouts, troubleshooting and repair of any hardware or software issues in the labs.
Minimum Qualifications:
- Technical Lab experience preferred
- Requires a technical background with at least 2 years of professional experience
- Knowledge in one or more operating systems such as Mac OS, Windows 10, or iOS is mandatory
- Must be experienced with a service ticketing database, IE: HPSM, Service Now
- Troubleshooting and problem solving experience is preferred
- General knowledge of Microsoft Office and Google Apps is a plus
- Technical authorization with CompTIA "A " Certification a plus
About The Rockridge Group:
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
Salary : $27 - $29