What are the responsibilities and job description for the IT Support Specialist - L2 position at Supportwave?
IT Support Specialist - Level 2 - Onsite, San Francisco, CA (5 days/week), 6-Month Full-Time Contract
Provide onsite/remote IT support for startups and VC firms: troubleshoot networks/hardware, manage projects/inventory/documentation, set up conference rooms, and collaborate via Slack/tickets for seamless operations.
Requirements
Provide onsite/remote IT support for startups and VC firms: troubleshoot networks/hardware, manage projects/inventory/documentation, set up conference rooms, and collaborate via Slack/tickets for seamless operations.
Requirements
- Onsite/remote IT support experience
- IT systems configuration, installation, troubleshooting
- Hardware/network troubleshooting
- Inventory management, technical documentation
- Basic cabling/racking
- Remote tools (Slack, email, ticketing)
- Problem-solving, client-focused attitude; lift 50lbs, use power tools
- Network installs (Meraki, Ubiquiti, Juniper, Fortinet)
- AV setups (Zoom, Google Meet)
- MDM/Endpoint Management