Family Outreach Case Manager Bilingual / Spanish

### **WHO WE ARE**

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

**The Road Home is an Equal Opportunity Employer**

*Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.*

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

**Benefits**

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency
  
  

### **JOB SUMMARY**

The Road Homeisseekingahighlymotivatedindividualwhoiscommitted,compassionate, willing tobe challenged, and whowantstomake adifference inthe livesof others.This position providestrauma-informed, person-centeredoutreach services to unsheltered homeless familiesin Salt Lake County. Outreach efforts are centered to connect clients with supportive services with the goal of helping them transition from unsheltered homelessness into housingin our community.

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply ***
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa currently. ***
  
  

### **Location** Connie Crosby Family Resource Center

529 9th Ave, Midvale, UT 84047

### **Reports to** Family Street Outreach Manager

### **Position Status** Full-Time

### **Shift** Days, flexible shifts

### **Pay Grade and Starting Rate** Grade 6/$18.90/hour

### **FLSA Status** Non-Exempt

**Job Duties **

• Seek out, engage, and support individuals in need of services alongside outreach team members.
• Maintain positive, professional interactionswithemergency services, fire, police, neighborhood residents,staff at community resource centers,and referral sources.
• Provide direct Trauma Informed Care case management services toclients, including crisis intervention, ongoing assessments, goal setting, creative problem solving,basic needs services,agency and community resource utilization, andconnecting to housingprograms.
• Pr
  
  

ovideclients withreferrals to community resources.

• Attend mandatory weekly staff/staffing meetings and other meetings asassigned.
• Maintain records, casemanagement notes,incident reportsand statistical data as required and participate in research and/or special projects as needed.
• Assist and promote community education, response, and problem solving around homelessness issues.
• Maintain registration a d cleanliness of agency vehicle. Keep vehicle stocked with basic need items and submit gas receiptsto supervisorin a timelymanner.
• Other duties as assigned. ***
• Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.***
  
  

**Education and Experience **

• Lived, work or volunteer experience preferred, or a degree in a related field.
• Experience working with diverse and vulnerable populationsrequired, including experience with mental health and substance use disorders.
• Knowledge of homeless populations and community housing resources preferred.
  
  

**Required Skills and Abilities **

• Strong interpersonal skills and the ability to work with diverse populations.
• Ability to communicate fluently in both Spanish and English.
• Excellent organizational skills and strong computer skills, with an attention to detail.
• Ability to be culturally responsive and approach guests who are from different racial, socioeconomic, religious, and ethnic communities with respect and openness.
• Ability to multitask and make sound decisions in demanding and unpredictable situations whileremainingcalm, professional, and trauma-informed.
• The ability to set andmaintaingood boundariesandutilizeassertive engagement skillswith clients.
• Ability to clearly and effectively communicate as well as the ability to listen actively and empathetically.
• Willing to be a proactive member of a dynamic andcollaborativeteam.
• Ability to accept direction and constructive feedback from the Supervisoras well as evaluate own performance to increase effectiveness as a Case Manager.
• Willingness toinitiateand have ongoing conversations withclientsabout housing.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must have a clean driving record and be insurable by our agency insurance carrier.
• Must pass a pre-employment background check and drug screen.
  
  

**Physical and Equipment Requirements **

• Ability to perform outreach in extreme weather conditions, including summer heat and winter snow; be willing and able to perform outreach on foot approximately up to 1-2 miles per day while wearing a backpack with supplies.
• Abilityto lift25 lbs.
• Must be at least 21 years old, have a valid, unexpired driver's license, and the ability to drive a vehicle, as needed.