Director of Property Management

Who We Are

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities. 

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing homelessness.  Join our growing Property Management portfolio as we help families and individuals transition from emergency shelter to permanent, stable housing.  We are looking for a dynamic leader with strong mentoring, management, and operations skills.  Ideally, the candidate for The Director of Property Management is  someone with analytical and problem solving skills; has a familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules and regulations; knowledge of government housing programs and regulatory requirements; strong team-building and interpersonal skills, strong written and verbal communication skills and proficient with computer systems. This director must enjoy mentoring and have the ability to create a cohesive team. Experience with implementing processes and procedures is a must.   

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

*This is an in-person position that requires travel between various resource centers and shelters.  

*There may be flexibility for occasional remote work with work plan approval from the Program Director, Division Director of Supportive Housing.  

Location
Palmer Court, Magnolia, Wendell, Scattered SitesReports to
Division Director of Supportive HousingPosition Status
Full-TimeShift
Monday - Friday, 40 HoursPay Grade and Starting Rate
$37.64/HR, Grade 14 FLSA Status
Exempt

Essential Duties and Responsibilities 

1. Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance, and other activities to ensure desired occupancy levels. 
2. Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation. 
3. Set performance goals by property, related to industry standards; monitors performance, adjust strategies as needed. 
4. Stay abreast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies and procedures. 
5. Manage operational budgets for each unique property. Support revenue increases when possible.    
6. Take the lead on supporting the lease-up and stabilization process of new affordable housing projects. 
7. Assist Division Director of Grants and Compliance, accounting, and TRH leadership with new project development by preparing needed reports, responding to requests for information in a timely fashion, and managing project transition. 
8. In coordination with the accounting team, and Division Director of Supportive Housing, implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts. 
9. Responsible for understanding and complying with public funding sources at each property 
10. Ensure coordination of property operations, including building maintenance and rehabilitation work 
11. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.  
12. Participate in emergency drills and environmental safety activities, as required. 
13. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. 

*Other duties as assigned. 

*Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. 

Additional Job Functions  

Reporting, Community Involvement, and Professional Duties 

1. Continuously research and study innovative practices and pilot new and borrowed ideas in the property management field. 
2. Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure partners/investors/lenders remain informed 
3. Prepare and presents departmental reports relating to project performance,        goals, standards, benchmarks, etc. 
4. Develop and maintain ethical, professional, and courteous relationships with        service providers, tenants, and stakeholders. 
5.  Attend community council meetings and regularly meet with neighbors to maintain good working relationships and problem solve any issues that arise. 

Supervisor Duties and Responsibilities  

1. Model trauma-informed leadership in all interactions with staff and guests. 
2. Provide clear, constructive feedback to staff regularly, fostering growth and accountability. 
3. Hire, train, mentor, and support team members through hands-on guidance and resource sharing.  
4. Delegate tasks effectively while ensuring equitable distribution of workload. 
5. Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.  
6. Uphold agency policies consistently and lead by example. 
7. Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs. 
8. Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success. 
9. Collaborate cross-departmentally to align team goals with organizational mission. 
10. Monitor and ensure completion of all mandatory trainings, while maintaining accurate participation records. 
11. Track and report on team performance metrics (attendance, outcomes, etc.), as needed. 
12. Perform employee evaluations as scheduled, offering actionable feedback and tailored support. 
13. Advocate for staff needs while balancing operational priorities. 

Promoting Best Practice 

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.  
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.  
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission. 
• Maintain healthy boundaries using trauma-informed approaches in all interactions. 

*Must pass a pre-employment background check and drug screening.  

Education and Experience 

1. Experience working with diverse and/or vulnerable populations is preferred.  
2. Possess or be willing to attain a Specialist in Housing Credit Management certificate, National Affordable Housing Professional Certification or similar. 
3. Experience working with Housing Authorities and an understanding of subsidized voucher programs preferred. 
4. 5-10 years of experience working with LIHTC properties preferred 
5. 5-10 years of property management experience for deeply affordable and low-income properties preferred 
6. Supervisory experience is required. 

Skills and Expectations 

1. Strong knowledge of permanent supportive housing, residential property management and tenant/landlord practices, laws, rules and regulations.  
2. Ability to analyze, evaluate and act on issues and/or problems, reaching sound conclusions, and taking appropriate action. 
3. Possess excellent verbal, written, and interpersonal communication skills, as well as computer skills mainly with spreadsheets and word processing. Experience with RealPage property management software a plus. 
4.  Ability to work through interruptions, need for frequent shifting priorities, and deadlines. 
5. Strong time management skills 
6. Ability to maintain accurate records and provide information as requested and required. 
7. History of managing staff, strong supervisory skills, and the ability to develop the skills of staff within the assigned portfolio. 
8. Familiarity with the Housing First philosophy.  
9. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages. 
10. Strong interpersonal skills and ability to work with diverse populations. 
11. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy. 
12. Ability to accept supervision, direction, and feedback with openness. 
13. Be reliable, dependable, and consistent in attendance.  

Physical and Equipment Requirements 

• Ability to lift and move heavy items up to 15 pounds. 
• Ability to sit, stand, and move for at least an hour at a time or more.  
• Requires some evening meetings or travel for conferences and meetings. 
• Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive your own vehicle, as needed.  

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