What are the responsibilities and job description for the Hotel Front Desk Receptionist position at The Riverside Lodge at Chimney Rock?
Front Desk Receptionist
The Riverside Lodge at Chimney Rock is a small, local business in Chimney Rock, NC. We are looking for a friendly, outgoing and responsible Front Desk Receptionist to join our team.
Responsibilities:
- Greet and welcome guests upon their arrival and departure from the property
- Answer incoming phone calls and take messages
- Schedule guest check-ins and check-outs using our app (The Riverside Lodge at Chimney Rock)
- Greet guests who have reserved the room or rooms that they have requested
- Check-in guests who have reserved the room using our app
- Provide information about the rooms and the property to guests who have reserved the room
- Greet guests who have made reservations on their phone or tablet. This includes entering information into our reservation system.
- Receive messages from management or housekeeping staff. Answer them, relay messages to the appropriate parties and follow up on requests or problems.
- Maintain cleanliness of reception area, hallways, elevator lobby areas, public areas and common areas. Cleaning as needed.
Qualifications:
- Customer service experience (1-2 years) is preferred but not required. We will train the right candidate!
- Ability to work in a fast-paced environment with a positive attitude. Flexibility is a must!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15
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