What are the responsibilities and job description for the Front Desk Agent position at Milan Hotel Group?
THE MILAN HOTEL GROUP COMPANY CULTURE
Milan Hotel Group is based out of Asheville, NC. Above all, we believe people are our most important asset. We strive to demonstrate that successful companies are built by people, not by profits. We foster an engaging and respectful work environment for all to achieve their career goals. Our company is dedicated to creating an atmosphere where team members can focus on personal growth and chart a professional career path.
THE JOB DESCRIPTION:
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists / Front Desk Agents take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
What you’ll do:
- Organize, confirm and process guest check-ins/ check-outs and adapt for any changes.
- Secure payment, verifying and adjusting billing as needed
- Provide guests with room and hotel information, directions, amenities, and local interests
- Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Accept and record wake-up calls, delivering to the right department
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Keep contingency lists in case of emergency and communicate any necessary messages
Perks you deserve:
We’ll support you in and out of the workplace by offering:
- Team-spirited coworkers
- Encouraging leadership
- Opportunities to serve and give back to the community
- Discounts on hotel rooms
- Recognition programs
What we’re looking for:
- A warm, people-oriented demeanor
- A team-first attitude
- A gift for paying attention to the smallest details
- Previous experience working as a front desk agent
- A high school diploma or GED
- Flexible schedule to work
- Proficiency with computers
- The ability to provide excellent customer service and maintain a professional demeanor at all times'
Job Types: Full-time, Part-time
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Asheville, NC (Required)
Ability to Relocate:
- Asheville, NC: Relocate before starting work (Required)
Work Location: In person