What are the responsibilities and job description for the Front Desk Agent position at DRIFTWOOD HOSPITALITY MANAGEMENT?
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
The Radical Hotel is not your average stay—it’s bold, creative, and unapologetically different. We’re looking for a Front Desk Agent who thrives in a high-energy, guest-focused environment and wants to be part of one of Asheville’s most dynamic hospitality teams.
What You’ll Do:
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Serve as the first point of contact for guests, creating a warm, memorable welcome.
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Handle check-in, check-out, and reservation processes with efficiency and accuracy.
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Provide insider knowledge and personalized recommendations on Asheville’s best food, art, and culture.
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Respond to guest inquiries and resolve issues with professionalism, creativity, and care.
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Collaborate with housekeeping, F&B, and other hotel departments to ensure a seamless guest experience.
What We’re Looking For:
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Prior front desk, customer service, or hospitality experience preferred—but not required.
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Strong communication and problem-solving skills.
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A genuine passion for creating memorable guest experiences.
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Comfortable with technology (PMS systems, POS, email, etc.).
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Positive, team-oriented attitude with flexibility to work evenings, weekends, and holidays.
Why Join Us:
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Be part of a vibrant, one-of-a-kind hotel in the heart of Asheville’s River Arts District.
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Competitive pay and benefits package.
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Growth opportunities within a creative and expanding hospitality group.
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A workplace culture that values individuality, authenticity, and fun.
If you’re ready to bring personality, energy, and care to every guest interaction, we want you on our team.
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior hospitality experience preferred, but not required.
- Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Ability to read, listens, and communicates effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
- Ability to stand and move throughout front office and continuously performs essential job functions.
- Stand 95% of shift
- Lifting up to 25 pounds maximum.
- Occasional twisting, bending, stooping, reaching, standing, walking.
- Frequent talking, hearing, seeing and smiling.
Benefits
- 401(k)
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.