Front Desk Agent

The Radical Hotel Asheville is a bold, design-forward boutique hotel in the River Arts District — a place where creativity, comfort, and thoughtful service meet. Every corner of the hotel is intentionally curated to provide guests with an elevated, memorable experience.
As a Guest Service Agent, you are the first and lasting impression for every guest. You’ll be a storyteller, concierge, and problem-solver — someone who embodies the hotel’s spirit, delivers exceptional hospitality, and ensures every guest feels valued and taken care of.
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The Role
As a Guest Service Agent, you’ll manage the front desk and guest interactions, ensuring a smooth, personalized experience for all visitors. You’ll be part of a high-touch team that balances efficiency with warmth and creativity.
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What You’ll Do
Key Responsibilities:
•    Welcome guests warmly and provide exceptional service throughout their stay
•    Handle check-ins, check-outs, and reservations accurately and efficiently
•    Respond to guest inquiries, requests, and concerns with empathy and professionalism
•    Provide recommendations for local dining, arts, and activities to create a personalized guest experience
•    Communicate effectively with housekeeping, maintenance, and management to ensure seamless service
•    Maintain a clean, organized, and inviting front desk and lobby area
•    Follow brand standards, safety protocols, and cash-handling procedures
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What We’re Looking For
You’re a great fit if you are:
•    Friendly, polished, and naturally guest-focused
•    Calm under pressure and able to multitask
•    Strong communicator with excellent problem-solving skills
•    Organized, reliable, and professional
•    Comfortable working weekends and holidays
•    Inspired by boutique hospitality and creative guest experiences
Preferred Experience:
•    1 year in hospitality, customer service, or front desk experience
•    Familiarity with PMS systems (HotelKey, PEP, OnQ, etc.) a plus — training available
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Why Work With Us
•    Join a boutique, design-forward hotel with a distinct personality
•    Supportive leadership and a team culture that values creativity and individuality
•    Opportunities for growth within The Radical Hotel
•    Employee perks, discounts, and hotel benefits
•    Work in a high-touch, guest-centered environment where your efforts truly matter
 

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.  High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.            

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.