What are the responsibilities and job description for the Front Desk Agent position at Driftwood Hospitality Management?
Front Desk Agent — Part Time
Department: Front Office | Reports To: Front Office Manager | Status: Part Time
Who We Are
The Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.
Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.
The Role
As a Part Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.
This part time role is ideal for someone who thrives in a creative, fast-paced environment and wants to be part of a team that actually cares about the work they do.
What You'll Do
Who You Are
About
Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about for years. Here's what you can look forward to:
Department: Front Office | Reports To: Front Office Manager | Status: Part Time
Who We Are
The Radical isn't your average hotel — and we're not looking for your average Front Desk Agent. Nestled in the heart of Asheville, NC, The Radical is a boutique lifestyle hotel where creativity, community, and genuine human connection shape every single guest interaction. From our locally inspired food & beverage program to our art-forward design and culture-first mindset, we do things differently here.
Our front desk is the heartbeat of that experience. It's where first impressions are made, stories begin, and guests discover what makes Asheville — and The Radical — unlike anywhere else.
The Role
As a Part Time Front Desk Agent at The Radical, you're more than a check-in point. You're a storyteller, a local guide, a problem-solver, and the first face guests see when they walk through our doors. You'll bring warmth, energy, and genuine curiosity to every interaction — making every guest feel like they've arrived somewhere truly special.
This part time role is ideal for someone who thrives in a creative, fast-paced environment and wants to be part of a team that actually cares about the work they do.
What You'll Do
- Welcome guests with warmth and authenticity — making arrivals and departures feel effortless and memorable
- Manage check-in and check-out processes efficiently while personalizing every interaction
- Serve as a local expert — sharing genuine recommendations for Asheville dining, art, music, and experiences
- Handle reservations, room assignments, and special requests with care and attention to detail
- Respond to guest questions, concerns, and needs with a calm, solutions-first attitude
- Communicate seamlessly with housekeeping, F&B, and other departments to ensure a smooth guest experience
- Process payments, manage cash handling, and maintain accurate front desk records
- Represent The Radical's brand with professionalism, personality, and pride
- Support the team during peak periods, events, and property activations
Who You Are
- You have a genuine love for hospitality and connecting with people
- You're energetic, curious, and thrive in a dynamic, ever-changing environment
- You stay calm under pressure and find creative solutions when things don't go as planned
- You're a strong communicator — clear, warm, and professional in person and in writing
- You're detail-oriented without losing sight of the bigger picture: an exceptional guest experience
- You're passionate about Asheville's culture, community, and what makes this city special
- You have prior hotel, hospitality, or customer service experience (preferred, not required — we believe in attitude over experience)
- You're comfortable with hotel property management systems or eager to learn
- You're available for flexible scheduling including evenings, weekends, and holidays
About
Working at The Radical means being part of something bigger than a job. You'll join a team that leads with creativity, supports each other like family, and shows up every day to deliver experiences guests talk about for years. Here's what you can look forward to:
- A culture that celebrates individuality, creativity, and bold ideas
- A community-driven workplace rooted in the spirit of Asheville
- Exposure to a full-service boutique lifestyle hotel operation — great for building a hospitality career
- A management team that invests in your growth and development
- Opportunities to be part of special events, activations, and F&B programming
- A team that actually makes going to work feel good
- Health insurance
- Disability insurance
- Life insurance
- Employee assistance program
- 401(k)
- Paid time off
- Room discounts
- Employee food and beverage discounts