What are the responsibilities and job description for the Manager, Optimization - Marine Operations position at The Ritz-Carlton Yacht Collection?
Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Manager, Optimization - Marine Operations is responsible for developing programs and infrastructure that support strategic talent deployment, organizational structure, and recruitment and retention of marine personnel. The role maximizes existing talent and resources through thoughtful planning, development initiatives, training programs, rotation management, and organizational development initiatives. Working closely with shipboard leadership and department heads, the Manager ensures vessels are properly structured, manned, and supported to deliver safe, consistent, and high-performing operations. This role plays a critical part in building long-term capability and operational readiness across the fleet.
Essential Functions
Workforce Deployment & Disposition Planning
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Manager, Optimization - Marine Operations is responsible for developing programs and infrastructure that support strategic talent deployment, organizational structure, and recruitment and retention of marine personnel. The role maximizes existing talent and resources through thoughtful planning, development initiatives, training programs, rotation management, and organizational development initiatives. Working closely with shipboard leadership and department heads, the Manager ensures vessels are properly structured, manned, and supported to deliver safe, consistent, and high-performing operations. This role plays a critical part in building long-term capability and operational readiness across the fleet.
Essential Functions
Workforce Deployment & Disposition Planning
- Lead strategic marine workforce planning and officer disposition across the fleet. Utilize advanced methods, including skill mapping and cultural fit analysis, to optimize team composition and ensure onboard synergy alongside regulatory compliance, operational requirements, and retention goals.
- Develop and implement informed deployment strategies that structure optimal teams, leveraging data on individual competencies and team dynamics.
- Collaborate closely with key stakeholders to continuously assess and optimize the onboard organizational structure for clarity, cohesion, and effectiveness.
- Employ data-driven insights and operational analytics to inform dynamic adjustments to roles, responsibilities, and reporting lines, ensuring the structure remains agile and responsive to evolving operational demands and strategic goals.
- Enhance visibility into workforce performance and capability by integrating insights from multiple sources, analyzing this comprehensive data to identify talent trends, capability gaps, pressure points, and opportunities for optimizing deployment and development initiatives.
- Design and conduct targeted assessments of team effectiveness and functional capabilities to proactively understand operational readiness, skill gaps, and specific team-based needs.
- Own the design, implementation, and continuous improvement of key Marine Operations programs, including onboarding, familiarization, and strategic talent development initiatives.
- Drive and implement a targeted, needs-based approach to training and development. Utilize performance insights, capability assessments, audit results, and individual/organizational goals to recommend specific interventions.
- Act as a key user and advisor for work planning, crewing dashboards, and marine workforce tracking tools.
- Leverage analytics and data visualizations to improve crew planning efficiency, reduce turnover risk, and improve decision-making for Marine Operations leadership
- Lead the development and execution of marine-specific recruitment strategies.
- Actively participate in the selection process for key marine positions, contributing operational insight to candidate assessments and ensuring cultural and technical alignment.
- Work closely with operations and captains to identify top internal talent for promotion and support their career progression through intentional workforce planning.
- 5 years in shipboard marine operations
- Experience developing organizational frameworks, manning plans, or operational deployment strategies
- Strong knowledge of maritime regulations (STCW, flag state, class) and how they intersect with personnel planning
- High proficiency in Excel, Power BI (or similar tools), and planning software such as crew management or work management platforms
- Bachelor’s degree in Marine Operations, Nautical Science, or related technical/operational discipline
- Travel required, whether to a vessel, dry-dock or office
- Ability to be on-site at dry docks for the entire period of the work
- Work onboard during periods of limited hotel services within a construction environment
- Acknowledge the on-call nature of maritime and Dry Dock operations, with rare urgent cases requiring immediate support. Our Rules of Engagement ensure responsiveness without fostering an 'always-on' culture.
