Property Manager

Department: Operations

Location: Asheville

Compensation: $60,000 - $65,000 / year

Description


Home Team Luxury Rentals - Property ManagerBusiness Info:Role Title: Property Manager
Location: Asheville, North Carolina
Department: Operations
Company: Home Team Luxury Rentals
Supporting Links: https://hometeamluxuryrentals.com/

Home Team Luxury Rentals is a full-service short-term rental management service with a mission to unify the finest luxury vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!

Role Information:Home Team is seeking a Property Manager to handle the day-to-day operations for a segment of its portfolio In North Carolina. In this position, you’ll assist the Operations Manager in overseeing approximately 25-30 properties. Responsibilities include acting as the main point of contact for housekeeping and maintenance vendors, as well as managing Home Team’s preventative maintenance initiatives.

The role requires strong expertise in executing work orders, vendor management, sourcing, quality control, property oversight, and delivering exceptional customer support. The Property Manager will juggle multiple projects at once and will occasionally travel to local and regional properties.
Compensation:

• Base Salary:
  • $60k - $65k/year
    

If you’re ready to be part of a supportive and well-established team, let’s see what you’re made of! 🚀



Key Responsibilities

Key Responsibilities:

• Create, monitor, and audit maintenance work orders for completeness, timeliness, and accuracy.
• Recruit and maintain a strong network of housekeeping and maintenance vendors.
• Evaluate vendor performance and improve performance when needed.
• Review vendor billing for accuracy and approve and code invoices for accounting.
• Execute preventative maintenance programs and offer improvements where necessary.
• Assist in review monitoring and complaint resolution.
• Keep detailed records of work performed.
• Ensure all cleaning vendors perform up to Home Team standards.
• Other duties as assigned.

KPI’s:

• Retention of Home Ownership (Client Retention)
  
  
  
  

Desired Experience & Competencies:

Desired Experience & Competencies:

• 2 years of experience in operations management or property management.
• 2 years of managing a wide vendor network.
• Proven excellence with customer/stakeholder service.
• Experience working in Google Workspace or similar software.
• Experience with work order, ticket, or task management software
  
  

Physical Requirements:

• Ability to work flexible hours and/or extended hours as needed to accommodate client and project needs as well as team members and projects in multiple time zones.
• Willingness and ability to travel domestically without restrictions up to 25% of the year.
  • Travel Expectations:
    • Local travel (not overnight) is generally a day or two per week, but is based on need.
    • Circumstances would be the PM should visit each property quarterly for a general inspection and quality control.
    • Other needs would be for an inspection prior to an owner check-in, or if there was maintenance that needed to be inspected or signed off on to ensure the contractor's work is up to our standard.
• Regional Travel across the aforementioned locations listed above (Asheville, North Carolina)
• Ability to stand, flex, crouch, and lift up to 25lbs on occasion
  
  
  

Benefits & Culture:

Growth Opportunity & Culture:
🚀Role Growth - Growth to Client Communication and revenue-related responsibilities, as well as hiring people underneath you to support you growing in your role further

📚World Class Support - You’ll be backed by several teams (Pricing Team, Onboarding Team, Guest Communications Team) consisting of 10 people! You will not be silo’d and unsupported in this role