Verification and Product Activation Specialist

Job Description

Auto Data Direct, Inc. (ADD), a division of Reynolds and Reynolds that provides fast, accurate, real-time access to motor vehicle, vessel and driver license records, is looking for a Verification and Product Activation Specialist to join our team.

As a Verification and Product Activation Specialist, your responsibilities will include:

• Vetting of customers who have completed the annual Company Verification process: Ensuring that the company has a valid license for their industry and that it is uploaded into our system.
• Account name changes or ownership changes: Ensuring ADD account agreements and user forms are properly completed.
• Reviewing completed account activations for new customers - ensure paperwork is complete, accurate and all documentation has been submitted and uploaded.
• Reviewing state forms for accuracy before giving access.
• Transition Title Companies and Private Investigators to the new customer identification system, and ensure these customers maintain compliance each year as part of the annual verification process.
• Assist lienholder customers with ELT lien concerns, process requirements and individual state account access.
• Offer in-house training and support to ELT customers.
• Handle all ELT issues.
• Interact with technical and field support staff to help resolve system issues or offer/test improvements.
• Interact with state and local government offices to assist customers with title lien concerns.
• Assisting customers with the company website
• Answering customer calls and emails
• Any other duties assigned
  
  
  
  

Requirements

• High school diploma or equivalent
• Excellent computer skills, including Microsoft Office, Outlook, Adobe and navigating the web
• Excellent communication skills. Must be clear and articulate on the phone
• Ability to multitask
• Strong attention to detail
• Ability to understand state laws and requirements
• Positive attitude and team approach to work
• Must be a self-starter
  
  

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
  
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.