What are the responsibilities and job description for the Technical Support position at The Reynolds and Reynolds Company?
Position Description
As a Technical Support Specialist, you will receive training on a variety of Key Control systems and technologies, enabling you to provide technical support to both clients and field associates. In this role, you will troubleshoot and resolve issues involving PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID, and GPS technologies.
This position offers the opportunity to develop strong technical troubleshooting, problem-solving, and customer service skills while supporting a diverse customer base. Training includes hands-on technical labs, mentor-based team shadowing, and real-world experience as a valued member of the support team.
Requirements
- Phone support and/or technical support experience, a plus
- Troubleshooting and PC skills, a plus
- Technical documentation skills, a plus
- High school diploma or GED
- Problem-solving skills
- Customer Service Experience and/or Professional verbal communication skills
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid vacation, sick days, and holidays
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Company Perks, Including
- Referral bonuses
- Professional development and training
- Promotion from within
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Facility Amenities, Including
- An onsite dining facility offering complimentary breakfast and lunch
- A fitness center
- An onsite medical center
- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.